In Accountright Plus, I have tried a number of times to process a payrun without success. When I record the pay run, nothing is actually recorded, no Electronic Payment file is created and no STP report sent to ATO. I have tried in both browser and desktop.
We have a number of company files and it seems to be only one that has this issue.
Any help would be appreciated.
Hi there ninthavenue,
I’ve successfully run a script to fix your file. You should be able to see figures when you process your pay run. If you encounter the same issue in the future make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Shella
My payroll is coming upping as zero after we process. I think i had same thing happen 2 years ago but cant remember how we got it fixed
Hi Catherine_cgc,
Thanks for your post.
We're glad to know that you’re able to process pay run. We appreciate your patience with this matter. We would like to ask Carissa_B if you we're able to process pay run too? Please let me know if you need further help. We're always delighted to assist you.
Thanks,
Shella
The problem seems to be fixed now and I was able to process the pay.
I am having the same issue.
