why does myob pay super take so long

Hi HoneySandra,

Thanks for sharing your experience with the MYOB Pay Super feature! Typically, it takes up to five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can happen, like payments being rejected due to data errors, so it's best to allow up to 10 business days for your payment to process. For more info, check out this link.

Our team is always working to ensure compliance and efficiency in processing these payments. If you notice that the payment status remains as "Processing Payment" for more than 5 days, please reach out to our support team using one of the various support options available here.

Cheers,

Princess

Yes, it's definitely a problem, especially with Pay Day Super looming in July.  I used to use the ATO Small Business Clearing House in the past, and they were slow too, so maybe it's across the board in the industry and it needs some tidying up or streamlining or better integration.

How do we determine who is at fault here?? Is it: the middle man (MYOB Pay Super/ ATO Clearing House)?? Or, is it the Super Funds themselves that may not be processing as efficiently as they should be? Does anyone know of a Super clearing house where their super payments are processed within 2 - 3 days and it appears in the Member's account within that timeframe too??

Either way, for Employers, Bookkeepers and related parties, if we are to keep up with the legislation, the mechanics of pay day Super through our accounting software need to be a lot quicker and more streamlined, otherwise the Super deadline dates may as well be a week earlier to make sure that compliance is happening.

How can we check if our data is correct for each employee super fund?  I just watched a Payday super meeting - they spoke about verifying to make sure all data is correct for each employee at the onboarding stage and also can be done addhoc - how do we find out if there are any errors that may hold up payments.  Finding this out on 1 July will be painful and costly.

Hi Jenni,

You’re spot on to be checking each employee’s super fund now, especially with Payday Super coming up. You can run the Employee Superannuation Advice Detail report to make sure each employee’s super fund and member details are right. When you’re onboarding someone, open their employee card and jump into the Superannuation tab, then check:

• Fund name
• USI
• Member number

all match what they’ve given you. To catch anything that might hold up payments, we’ve also got this super clearing house error guide that shows the common errors and how to fix them, so you can sort things out before contributions get delayed.

Cheers,

Doreen

Hi Jenni

I found this annoy also.  Go to settings. Then payroll settings. Super funds is second tab. Then click on tab to see details.  The name on REST is incorrect but the ABN and USI are all okay.

Thank you for the reply. Super is paid the same day as PAYG. Funds are extracted from our business account on the same day.

I reached out by phone, and the chatbot MOCA. Support is lacking in answering the queries as to where the funds go and the delayed time to hit the super accounts. My Account took forever to reply and my questions where not answered. Answers are just the same as the instructions, which were correct.

Well lets hope the speed of MYOB processing speeds up.

Hi Sai,

My question is why can't MYOB look into it on behalf of their customers? There is an expectation that MYOB will be up to scratch with the incoming legislation so we have confidence in the service we pay for. MYOB have had a lot of notice to sort this out.  We (customers) have done our due dilligence to make sure our super information is correct and up to date so the process is not hindered - what is MYOB doing to address the lag?  Will MYOB pay the fines?

Totally agree!

I also want to know why the money is withdrawn immediately from our bank account if it doesn't get transferred straight to our super accounts. It goes somewhere! Could it be that the longer it sits in the MYOB bank the more interest they get?

Mine took 7 Days to appear on C+Bus and only as a Payment in Main page, not in Processed, because CBUS didn’t process it.

another MYOB function for their own purposes