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Hi StocksLawyers,

Thanks for your post.

I've looked into our records and it turns out you're right - we missed sending you a heads-up about the price increase that kicked in from April 2024. I am sorry for the oversight.

To ensure this is addressed, I've put in a request for a credit note to cover your April 2024 invoice. Kindly note that it still needs to get approval from the relevant team. Don't worry, they will keep you in the loop and you'll get an email with any updates regarding the credit note case.

Feel free to create a post again if you encounter issues in the future.

If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users in finding this information.

Best regards,

Doreen

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-11T09:11:29.956+10:00","lastPublishTime":"2024-04-11T09:12:19.311+10:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":275},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Tax_BAS_GST_EOFY/message:864576/message:864824","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1158","rawBody":"

Hi ,

Thanks for your post.

I've looked into our records and it turns out you're right - we missed sending you a heads-up about the price increase that kicked in from April 2024. I am sorry for the oversight.

Feel free to create a post again if you encounter issues in the future.

If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users in finding this information.

Best regards,

Doreen

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I use MYOB STP and was not notified of a price increase either. It went up 20%.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"postTime":"2024-04-11T16:25:00.502+10:00","lastPublishTime":"2024-04-11T16:25:00.502+10:00","metrics":{"__typename":"MessageMetrics","views":185},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Tax_BAS_GST_EOFY/message:864576/message:864942","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:864996"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"86","rawBody":"

I use MYOB STP and was not notified of a price increase either. It went up 20%.

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Hi Lakeside_Comp,

Thanks for the post.

I understand your concern about the unexpected price increase. According to our records, an email was sent to your email address on February 28 regarding this change. However, it appears that the email has not been opened yet. It's possible that it may have been routed to your spam folder.

I recommend checking there and if you still can't find it, please let us know. We're here to assist you with any other inquiries you might have.

Thanks,
Genreve

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Hi ,

Thanks for the post.

I recommend checking there and if you still can't find it, please let us know. We're here to assist you with any other inquiries you might have.

Thanks,
Genreve

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Dear Genreve, https://community.myob.com/t5/user/viewprofilepage/user-id/284705

thank you for your reply. I have checked our spam folder - no email received. Could you kindly resend to accounts@stockslawyers.com.au

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Dear Genreve, https://community.myob.com/t5/user/viewprofilepage/user-id/284705

thank you for your reply. I have checked our spam folder - no email received. Could you kindly resend to accounts@stockslawyers.com.au

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We weren't just went to process our April bill and no notification of price increase on a search of emails, so came to google. Poor form MYOB. Will be looking at Xero, heaps cheaper.

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We weren't just went to process our April bill and no notification of price increase on a search of emails, so came to google. Poor form MYOB. Will be looking at Xero, heaps cheaper.

Hi Nomesb,

I'm really sorry to hear about the price increase issue. Usually, everyone gets email notifications through the primary or billing contact on the account. If they didn’t get the email, creating a billing case from your \"My Account\" is best so the team can investigate further.

Don't hesitate to create a new thread in the forum if you require any other assistance.

Thanks,
Genreve

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Hi ,

Don't hesitate to create a new thread in the forum if you require any other assistance.

Thanks,
Genreve

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Really.... I have already stated I have searched our Primary email and there is no notification. I think you dropped the ball on this one.

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Really.... I have already stated I have searched our Primary email and there is no notification. I think you dropped the ball on this one.

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