Forum Discussion

StocksLawyers's avatar
StocksLawyers
Experienced Cover User
9 months ago

Price increase to MYOB Account Right Live Plus Recurring Subscripton

Was anyone notified that the monthly subscription fee has increased?

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi StocksLawyers,

     

    Thanks for your post.

     

    I've looked into our records and it turns out you're right - we missed sending you a heads-up about the price increase that kicked in from April 2024. I am sorry for the oversight.

     

    To ensure this is addressed, I've put in a request for a credit note to cover your April 2024 invoice. Kindly note that it still needs to get approval from the relevant team. Don't worry, they will keep you in the loop and you'll get an email with any updates regarding the credit note case.

     

    Feel free to create a post again if you encounter issues in the future.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi StocksLawyers,

     

    Thanks for your post.

     

    I've looked into our records and it turns out you're right - we missed sending you a heads-up about the price increase that kicked in from April 2024. I am sorry for the oversight.

     

    To ensure this is addressed, I've put in a request for a credit note to cover your April 2024 invoice. Kindly note that it still needs to get approval from the relevant team. Don't worry, they will keep you in the loop and you'll get an email with any updates regarding the credit note case.

     

    Feel free to create a post again if you encounter issues in the future.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      9 months ago

      Hi Lakeside_Comp, 

       

      Thanks for the post.

       

      I understand your concern about the unexpected price increase. According to our records, an email was sent to your email address on February 28 regarding this change. However, it appears that the email has not been opened yet. It's possible that it may have been routed to your spam folder.

       

      I recommend checking there and if you still can't find it, please let us know. We're here to assist you with any other inquiries you might have.

       

      Thanks,
      Genreve

  • Nomesb's avatar
    Nomesb
    7 months ago

    We weren't just went to process our April bill and no notification of price increase on a search of emails, so came to google. Poor form MYOB. Will be looking at Xero, heaps cheaper.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      7 months ago

      Hi Nomesb, 

       

      I'm really sorry to hear about the price increase issue. Usually, everyone gets email notifications through the primary or billing contact on the account. If they didn’t get the email, creating a billing case from your "My Account" is best so the team can investigate further.

       

      Don't hesitate to create a new thread in the forum if you require any other assistance.

       

      Thanks,
      Genreve

      • Nomesb's avatar
        Nomesb
        7 months ago

        Really.... I have already stated I have searched our Primary email and there is no notification.  I think you dropped the ball on this one.

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