AR SE version not opening up my files
I need to use online and offline versions and having trouble logging in. I have downloaded the SE edition, with all good intentions of using it for the 3x offline data files (I purchased 5-data file...
Forum Discussion
Hi Julie_B,
Thanks for raising this!
From what you’ve described, this might be related to the issue we had yesterday that was also reported by other users.
A couple of things that have helped in similar cases are:
-reinstalling AccountRight Server Edition
-if available, installing and trying the PC Edition instead, as some users have had success opening their files that way
If neither of those help, the next step would be to get in touch with our support team so they can check it further with you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
