Save your bank reconciliation button is still not working.
5 Comments
Hi TSGW,
Did you receive any error messages when you clicked on Save progress? I was able to replicate the issue you mentioned when clicking on "Save progress" in the Reconcile accounts window. The good news is that it did save the progress I made! You can clear your AccountRight cache or if you're using the web version, clear your browser cache or use a different browser.
Best regards,
Doreen
Hello Doreen, thank you for your advice. ok steps taken
moved to brave browser
cleared cache
turned off my internet security
into bank rec
changed bal & date
pressed save progress
jumped out of bank rec
into invoices
then into customer details
back into bank rec
nope nothing saved fail
i think this is a tech support issue
i have emailed support.
i think i have the dud version
Hello there TSGW,
I checked the functionality of saving bank reconciliations, and everything is working fine on my end. There doesn't seem to be any ongoing issue with this feature. If you're still experiencing problems, it might be worth double-checking your steps or trying a different browser.
If the issue persists, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
Thank you for your suggestion. i have run through the procedure with Myob support they are now escalating to project management and presently waiting a response.
