BellaCT's avatar
BellaCT
Experienced User
2 months ago
Status:
Open

Receiving payments from a customer that is on credit hold

I want a solution that 'flags/ notifies ' the user when entering a 'receive payments' for a customer that is on credit hold. We have a very large customer base so manually keeping track is difficult.

Currently putting a customer on credit hold only prevents any further sales on their account but doesn't prevent a payment being applied to their account, so how do you know to take the customer credit hold?

I know reports can be run or we can look on the customer card register , but I want to know if the customer is on credit hold at the time of processing the payment.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    Status changed:
    New
    to
    Open

    Hey BellaCT

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea!