AccountRight 2021.7 Desktop has started duplicating bank feeds.

[AndrewStephen]

AccountRight 2021.7 Desktop has started duplicating bank feeds.

I haven't seen this issue before but this morning when I was reconciling monthly statements, weekly statements I found we have a large number of duplicate transactions.

This has created a huge mess.

Come customer have payments allocated twice, wasted time looking to see what invoices aren't there for payments to be allocated against (customers and suppliers)

Merchant (eBay, PayPal, EFTPOS, and Amex) settlements duplicated resulting in hours of wasted time.
What should take 10-15 minutes to reconcile took over an hour.

Just something else that should just work and now has issues.
Bank Feeds is AccontRight's best feature and saves time but not when you start duplicating some transaction.

[Yeoy]

Hi Steven

I had the same this morning with duplication in my bank feeds

Just doubled checked they havent come out of bank twice or through the MYOB accounts twice

If you right click on your mouse on the duplicate transaction you can hide transactions and it takes it out of your bank feed an it balances

This is what i done and it worked for me

[AndrewStephen]

Hi @Melisa_D 

Would anyone at MYOB like to comment on the duplicate bank feed transaction?

There have been a number of posts and almost no replies from the Modulators on the issue.

Was there a problem?

Was it a one-off issue?
Is there an ongoing problem that needs to be addressed by MYOB?

[Komal_S]

Hi @AndrewStephen , @Yeoy 

Apologies for the issue you're experiencing with duplicated transactions. Our teams are investigating this issue and working on resolving this permanently going forward, in the meanwhile, if you encounter duplicate bank feed transactions, please hide them by right-clicking on them. 

[AndrewStephen]

Hi @Komal_S 

This caused us a big issue on Saturday and resulted in a customer leaving without paying in full for their order.

A payment they made on Friday was allocated twice to their account.

They are on credit stop due to long outstanding invoices and we had been following them up for months.

They made a payment on Friday, it was allocated in the morning which put their account unto credit.
Then again later that day the payment was allocated again.
Saturday morning, they came to make a purchase, were told their account is in credit and the credit would be allocated against the invoice.

That's the real issue.

It appears to be multiple accounts of different types affected for different banks affected.
It also appears those transactions got loaded again later in the day.

Live chat was a waste of time on the subject.
They said to fix the issue
Clear the cache
Uninstall all old version of AccountRight
Find that strange when the transaction had already been loaded.

Then was told to Confirm the Company file and asked if that removed the duplicate transactions.
Then was told that it's the banks that loaded the duplicates and when the bank remove the duplicate it would be removed from my company file.

Clearly, someone that has no clue on how AccountRight functions and the process of Bank Feeds.