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September 2022
September 2022
Hi
Just wondering if anyone else is having the same issue.
I'm attempting to reconcile at 30/06/22. My Balance sheet and account balance match with my bank statement and if I run a reconciliation report, it matches my bank statement. But the displayed calculated statement balance is incorrect. I have reconciled every transaction that is showing, there's nothing else to reconcile.
I tried undoing the reconciliation and ended up going back right to 01/07/21 and it was still showing that I was out by the same amount on the calculated statement balance, but my Balance Sheet and reconciliation reports were correct.
The issue is described on the MYOB website here, if you scroll down to "check the calculated statement balance":
The resolution for the issue is to contact MYOB which I did. But they didn't know how to fix it and have said someone will call me back in two days time.
Since I called them this morning, I've now discovered a second bank account is also displaying incorrectly calculated statement balance.
It seems to have started around July or Aug, I'm wondering if it was caused by one of the updates? Has anyone else found this problem and is there a resolution?
Thanks
September 2022
September 2022
Hi @Kristykyeema1
Before we go through those steps, can you please apply the following and let me know how you go on:
Kind regards,
Komal
MYOB Community Support
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September 2022
September 2022
Hi
Thanks for your respones.
The latest date on the report matches the last reconciled date, so that's not the issue.
Any other suggestions?
Thanks
November 2022
November 2022
Apologies for the delay in getting back to you.
Can you please try applying the following fix as it has fixed the situation for many customers with the incorrect calculated balance issue :
Can you please try the following steps and let me know how you go on:
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
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