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Bank Feed Error Message

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Misha70
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

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0Solutions

Bank Feed Error Message

Recently my client changed his subscription from having subscription via accountant to it being under just his name. Since that change we have been having alot of issues.

Billed 3 times and then you cancelled all subscription. We were told that 1 subscription is now back up and running but we are getting the following error messages.

1. This message for bank feeds

2. This message when client goes to log in via mobile app

3.  When I go into my.MYOB it shows that all subscriptions are cancelled or expired even though we have paid .

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1 REPLY 1
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Bank Feed Error Message

Hi @Misha70

 

If you're still experiencing this, can you please send me a private message with the below details so I can take a look into this for you:

  • Serial number 
  • Your full name and email address 
  • File ID of the file that is receiving this error message (This can be found by going to Help > About MYOB AccountRight)
  • Clients full name and email address

Cheers,
Melisa

MYOB Community Support

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