Bank Feed stopped working

[Mathilda]

Hi there, how do I send a private message?  I've looked at previous post to find a solution to my problem and read that people were told to send some information on a "private message" so that it can be looked into.

[Sam_R]

Hi @Mathilda,

Thanks for reaching out. 

Could you please advise the date range of your missing bank feeds? 

[Mathilda]

Hi @Sam_R 

It was from 29 December until yesterday when I checked.  (It is for a second smaller company so I don't work on there everyday)

[Sam_R]

Hi @Mathilda,

Thanks for confirming that.

So that we can check this on our end, could you please send me the following details via private message:

• Product serial number
• Company file name
• Last 4 digits of the impacted bank account number

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.