Bank Feeds: Unable to Connect 11/10/2019

[Steven_M]

Hi Everyone

Resolved- (11/10/2019 1:47 PM AEST)

Current Status: Under Investigation - 11/10/2019 (10: 45am AEST)

Products: AccountRight Bank Feeds

We are aware that clients are encountering errors when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

We apologise for the inconvenience and thank you for your patience during this time

[Steven_M]

Hi Everyone

Thank you for patience and understanding at this time

This issue is still being investigated by our team. We are working on resolving it as soon as possible.

Some clients have reported that when you select the Get Transactions option the 'Unable to Connect' message will appear behind the Bank Feeds window. Which will, in turn, prevent you from closing the error by clicking on the OK button. To get to the hidden error message, please select Alt + Tab, and Select Ok to the message.

[Theresa_D]

Hi Everyone, 

We have been informed the bank feeds issue should be resolved, we will continue to monitor the service but you should now have access. Apologies for the inconvenience. 

Thank you for your patience as we worked on resolving this.