Bank Feeds have reconciled amounts appearing

[Daysh]

Hi

I have amounts from May that I have already matched and reconciled  reappearing in my bank feed.

I updated to 2015.2 yesterday?? 

Jaclie

[Kimberley]

This happens to me every now and then aswell. I would love to know why MYOB is unreconciling transactions.

[CloverQ]

Hi @Daysh

Please allow me to extend you a warm welcome to the Community Forum. I hope you find it a wealth of knowledge.

Did you just update to v2015.2 from a classic version (v19 or below), or did you update from a previous v201x? If updated from v19 or below, could you please open the v19 file and double check if those transactions were still reconciled before the update?

Reconciled transactions can become unreconciled due to the transactions were changed after the reconciliation. When you click into a reconciled transaction, it will also display a warning message reminding that changing ot deleting this entry may affect your reconciliation. Once a reconciled transaction was changed and becomes unreconciled, it will cause the bank reconciliation to be out of balance, you can follow this support note to identify and fix the Out of balance.

Hope this helps. Please feel free to post again if you have more queries.

[CloverQ]

Hi @Kimberley

As mentioned in my reply to Daysh, reconciled transactions can become unreconciled if they were deleted and re-entered, or critical information such as the amount, cheque number, date etc were edited. 

Therefore it would be a good idea to lock the period via Setup > Preferences > Security once the period has been reconciled, to prevent unwanted changes.

[Daysh]

HI Clover

I haven't changed the transactions since I reconciled.

I updated from 2015.1 to 2015.2. 

I updated afer the reconciliation.

Looking at closed forums this problem may have occured after updates in 2012 versions. 

I am in the process of shifting office/house so will not have time to look into your solution for a few days.  

Jackie

[Kimberley]

Hi Clover,

This is happeneing randomly with transactions which have not been changed. I always lock my periods after lodging BAS and it is usually happening for transactions which are 1-2 months old.

[CloverQ]

Hi @Daysh

Sorry about the delay in replying.

We have seen cases when upgrading from v19 to the new AccountRight may result some transactions to become unreconciled, but upgrading from v2015.1 to 2015.2 should not affect the bank reconciliation.

If you open the 2015.1 file, or restore from a backup before the update to local library, please check if those transactions are showing as unreconciled already. If not, please update the file to 2015.2 (or to the latest version 2015.3) again then check those transactions again immediately. I do suggest renaming the file first so it can be differentiated from your current file. 

If the transactions becomes unreconciled upon the update, please do let us know, we are happy to investigate further.

[CloverQ]

Hi @Kimberley

Sorry about the delay in responding. 

That is rather odd the transactions in locked period would randomly become unreconciled. Is there any chance the period would be unlocked to make changes, even just minor changes such as the remittance advice delivery status? 

Does the issue only occur to certain type of transaction? If so, what type of transaction is it exactly? If you can locate a backup that shows all transactions still reconciled, please compare both files, are those transactions changed at all? 

Since I'm unable to replicate this issue, it's hard to determine the cause in your case. I would suggest making regular backups, and make sure no other users have access to unlock the period. Please keep an eye on it, and compare it to the most recent backup if it occurs again.