Bank Feeds not working - ANZ

[RachatGA]

Hi, I have not had any bank feed transactions since Monday.

[Komal_S]

Hi @RachatGA 

So we can check why the transactions are not getting updated, can you please send me the following information by a Private Message:

• Serial number
• Last 4 digits of the bank account for which feeds are missing
• Last date for which transactions were received successully

[RachatGA]

Hi, thank you for your help.

S#:  619 xxxx

Acc:  3317

Monday, 1 Feb

[Komal_S]

Hi @RachatGA 

I've made some changes to your account and the transactions should be updated by COB today. If they are still missing, let me know so we can investigate further. 

[RachatGA]

Okay, thank you.

[RachatGA]

Hi Komal

They're still not working.

[Komal_S]

Hi @RachatGA 

Thank you for letting us know and we do apologize for the inconvenience caused due to this. I've raised an escalation with the bank feeds team on your behalf and they will manually push the transactions in your file. Normally, this process takes 3-5 business days but can be quicker also. I would recommend clicking on Get Bank Transactions to check if the data has been sent.

[RachatGA]

Hi again

Transactions from 4/02 have appeared but I am missing transactions from 2/02 & 3/02.

[Komal_S · Accepted solution]

Hi @RachatGA 

We've just checked the status of those transactions on our end and all of them have been downloaded in the software. Therefore, please check if those transactions are accidentally approved or hidden by going to Banking>>Bank feeds and filtering the "Display Transactions" by Hidden or Approved. 

This is because if we resend the data again, all those transactions will be duplicated in the file. If those transactions are not under the Hidden or Approved section either, send me the screenshot of your bank feeds screen by Private Message so we can investigate further. 

[RachatGA]

Hi Komal

That's where they are, in "approved" except I didn't approve them!  Oh well, at least it's now working.

Thank you.