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May 2022
May 2022
Hello
Our bank feeds have worked perfectly fine until 9th March 2022. From this date they stopped feeding. I rang MYOB and was told I have to apply again but this doesn't seem right to me. Can someone assist?
Thank you.
May 2022
May 2022
Hi @Lee1313,
Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account you're having issues with.
Cheers,
Melisa
MYOB Community Support
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May 2022
May 2022
Hi Melissa
Our serial number ends in 0030 and bank accounts affected are:
#3293 St George
#8918 Commonwealth
Thank you
Regards
Leeanne
May 2022 - last edited May 2022
May 2022 - last edited May 2022
Hi @Lee1313,
Thanks for confirming that. For account ending in 293, I can see that there are transaction but I'm not sure why they've stopped coming through to your account. I've submitted a bankfeed ticket so our bankfeeds team can take a look into this for you the case number is case01028224, once resolved they will email you an update.
In regards to account ending in 918, I can't find information on that bankfeed account. Can you please send me a private message with a screenshot of your manage bankfeeds feed so I can take a look into this further for you.
Cheers,
Melisa
MYOB Community Support
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June 2022 - last edited June 2022 by Melisa_D
June 2022 - last edited June 2022 by Melisa_D
Hi Melissa
Thank you, the bank feeds are now working for #293.
I have attached a screen shot of the account showing active and a second screen shot of the bank feed screen showing when it stopped.
Hope you have some luck.
REgards
Leeanne
Post has been edited by MYOB Moderator for privacy and security reasons^MD
June 2022
June 2022
Hi @Lee1313,
Thanks for that screenshot. Are you able to confirm the file ID of that file ? (This can be found by going to Help > About MYOB AccountRight)
Cheers,
Melisa
MYOB Community Support
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June 2022
June 2022
Hi Melissa
I have attached a screenshot of the file ID.
Thanks Leeanne
June 2022
June 2022
Hi @Lee1313,
Thank you for that. I've passed this on to our bankfeeds team to investigate further, the case number is case01036158. Once the team have looked into this and resolved this they will email you an update.
Do let me know how it goes.
Cheers,
Melisa
MYOB Community Support
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