Bank Feeds stopped working

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Lee1313
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Bank Feeds stopped working

Hello 

 

Our bank feeds have worked perfectly fine until 9th March 2022.  From this date they stopped feeding.  I rang MYOB and was told I have to apply again but this doesn't seem right to me.  Can someone assist?

 

Thank you.

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Melisa_D
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Re: Bank Feeds stopped working

Hi @Lee1313

 

Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account you're having issues with. 

Cheers,
Melisa

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Lee1313
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Re: Bank Feeds stopped working

Hi Melissa

 

Our serial number ends in 0030 and bank accounts affected are:

 

#3293 St George

#8918 Commonwealth

 

Thank you

 

Regards

Leeanne

Melisa_D
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Re: Bank Feeds stopped working

Hi @Lee1313

 

Thanks for confirming that. For account ending in 293, I can see that there are transaction but I'm not sure why they've stopped coming through to your account. I've submitted a bankfeed ticket so our bankfeeds team can take a look into this for you the case number is case01028224, once resolved they will email you an update. 

 

In regards to account ending in 918, I can't find information on that bankfeed account. Can you please send me a private message with a screenshot of your manage bankfeeds feed so I can take a look into this further for you. 

Cheers,
Melisa

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Lee1313
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Re: Bank Feeds stopped working

Hi Melissa

 

Thank you, the bank feeds are now working for #293.

 

I have attached a screen shot of the account showing active and a second screen shot of the bank feed screen showing when it stopped.

 

Hope you have some luck.

 

REgards

 

Leeanne

 

 

Post has been edited by MYOB Moderator for privacy and security reasons^MD

Melisa_D
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Re: Bank Feeds stopped working

Hi @Lee1313

 

Thanks for that screenshot. Are you able to confirm the file ID of that file ? (This can be found by going to Help > About MYOB AccountRight)

Cheers,
Melisa

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Lee1313
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Re: Bank Feeds stopped working

Hi Melissa

 

I have attached a screenshot of the file ID.

 

Thanks Leeanne

myob.jpg
Melisa_D
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Re: Bank Feeds stopped working

Hi @Lee1313

 

Thank you for that. I've passed this on to our bankfeeds team to investigate further, the case number is case01036158. Once the team have looked into this and resolved this they will email you an update. 

 

Do let me know how it goes. 

Cheers,
Melisa

MYOB Community Support

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