Bank feeds excess transactions

Kim_Green123
Experienced Cover User
25 Posts
Experienced Cover User
Australia
Experienced Cover User

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Bank feeds excess transactions

Hi MYOB, I would like to cancel bank feeds as I don't use it.  Have been charged excess bank transactions on our latest direct debit despite not using it. Please advise how I am to cancel it.

Thanks

Kim

3 REPLIES 3
Melisa_D
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Bank feeds excess transactions

Hi @Kim_Green123

 

Thank you for your post. Our help article Manage bank feeds has the instructions on how to cancel a bank feed within AccountRight. 

 

Please do let us know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

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Kim_Green123
Experienced Cover User
25 Posts
Experienced Cover User
Australia
Experienced Cover User

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Re: Bank feeds excess transactions

I notice your link says 'online owner' needs to cancel bank feeds.  I am an administrator so the serial no. does not appear for me to cancel bank feeds.  The person who set up MYOB is no longer with the company.  Users are all administrators or accountant/bookkeeper roles.  How do we get round this to cancel bank feeds?

Melisa_D
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Bank feeds excess transactions

Hi @Kim_Green123

 

We would need to get a change of details form filled in for this, can you please send me a private message with the following information so I can send this through:

  • Serial number 
  • Your full name and email address 
  • Business name 
  • Previous owner full name 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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