Bank feeds not updating for Westpac today 12th April 2023

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debrarBNE1
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Bank feeds not updating for Westpac today 12th April 2023

Is anyone else having issues with Westpac Bank feeds not updating in MYOB Accountright today?

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debrarBNE1
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Re: Bank feeds not updating for Westpac today 12th April 2023

still no updates from MYOB so I logged a support case and was advised 3-5 business days response - really.......

then I phoned MYOB and was told there is a delay with Westpac bank feeds as they havent received them yet.

Would be extremely helpfull if this was posted somewhere on the MYOB Status page or somewhere where a Client can check these type of issues as your competitor does.

I have provided feedback to MYOB on numerous occasions about this issue, as have others, but sadly nothing ever changes and I have to spend time phoning the Customer service line to be told something that should already have been advised.

I used to be a big fan of MYOB but over the past 12 months the Customer Service side of the business has been sub par at best...

Warren_R
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Re: Bank feeds not updating for Westpac today 12th April 2023

Yes. I ended up manually entering them as MYOB are unresponsive as usual

Princess_R
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Re: Bank feeds not updating for Westpac today 12th April 2023

Hi @debrarBNE1 

 

Thank you for reaching out. We appreciate your patience and understanding about this matter. We are aware that there is a bank feed delay to some customers, we apologize for the inconvenience. Our team is looking into the cause right now and rest assured that we'll provide communications and updates as quickly as possible.

 

 

Please feel free to post again I'll be happy to assist.

 

Cheers,

Princess

 

 

 

 

 

naomiacute
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Re: Bank feeds not updating for Westpac today 12th April 2023

I find my bank feeds (CBA) stall at month end every month. 

 

Never had this issue with Xero. 

Sean_DC
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Re: Bank feeds not updating for Westpac today 12th April 2023

Hi @debrarBNE1 @Warren_R and @naomiacute 

 

The team was made aware that the Bank Feed service was currently experiencing delays in delivering transactions previously. A fix was already done to this and we suggest that you log out and log back in or clear your browser cache if it is still not accessible. We appreciate your patience about this. Please let me know if you have any other questions or queries I can assist you with. 

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

Cheers,
Sean
Also known @Sean_DC

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