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March 2022 - last edited March 2022
March 2022 - last edited March 2022
Hi Tracey,
I have also tried to contact MYOB by phone. After 2 hours I hung up.
I have 12 transactions from December 2021 that have been duplicated by the bank feed system. I have hiden the duplicated feeds and deleted the duplicate transactions. My December account is reconciled and correct.
However, all is not solved. The calculated balance on the Bank Feed is incorrect and is therefore showing an out of balance amount on the Bank Feeds Window. Just hiding the transactions does not correct the balance.
Unless we repair the problem we will never be able to check that the bank feed is correct by using the bank feed balance.
How do we delete the incorrect bank feed transactions to enable a $0.00 calculated balance within bank feeds?
March 2022
March 2022
The bank feeds that I needed to hide for that given period in December 2021 that you have noted, have now reappeared (in March 2022). I have hidden them again. I wonder if this might be something that will keep happening with those Dec transactions?
Thank you for your time.
March 2022
March 2022
Hi @Louee
So that I can pass your Bank feed balances being incorrect onto our teams to look into can you please send me the following informtion in a private message:
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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March 2022
March 2022
HI TRACEY,
ME TOO HOW CAN I SEND YOU A PRIVATE MESSAGE
April 2022
April 2022
Hi @flid
You can send me a private message by clicking on this link: private message
I will need the following information to get this investigated by our teams:
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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April 2022
April 2022
I am having exactly the same problems and it is not just relating to the december dates. I was on hold for 1.5 hours and then they hung up and no follow up callback even after leaving my phone number incase of a drop out and I sent an email of the screen shot of the problem and still no return call or email.
Very disappointed with the service and the product. Small business or any business should not have to spend time fixing problems that would not otherwise be ther if the program was working correctly.
Not happy at all.
April 2022
April 2022
Hi @NRiccardi
Having a look at your account I can see that an agent has been in contact today to assist with your issues. If you're still having problems please do provide screenshots and detailed information so that we can assist. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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April 2022
April 2022
Hi
Yes mine is the same for 1-6th Dec 21 have duplicated payments made
Deb
April 2022
April 2022
Hi @DebSpring1
If you have duplicate bank feed transactions from December 2021 you will need to hide those duplicates by right clicking on the transaction and selecting Hide.
If you have any duplicate AccountRight transactions they will need to be deleted or reversed.
Please let me know if you need further help.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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April 2022
April 2022
okay Melissa,
can you please ask your teams how to rectify the incorrect bank feed balance as a result of hidden transactions?
Your teams have instructed us to hide the transactions.
My balance is out by $18,451.01 and will never go back to zero until these hidden transactions have been unhidden and approved.
How do we recify this problem? I have been asking for this solution for 6 months.
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