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Bank feeds still duplicating and no response from MYOB

Louee
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Re: Bank feeds still duplicating and no response from MYOB

Hi Tracey, 

I have also tried to contact MYOB by phone. After 2 hours I hung up.

I have 12 transactions from December 2021 that have been duplicated by the bank feed system. I have hiden the duplicated feeds and deleted the duplicate transactions. My December account is reconciled and correct.

 

However, all is not solved. The calculated balance on the Bank Feed is incorrect and is therefore showing an out of balance amount on the Bank Feeds Window. Just hiding the transactions does not correct the balance. 

Unless we repair the problem we will never be able to check that the bank feed is correct by using the bank feed balance.

How do we delete the incorrect bank feed transactions to enable a $0.00 calculated balance within bank feeds?

Nikacl
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Re: Bank feeds still duplicating

The bank feeds that I needed to hide for that given period in December 2021 that you have noted, have now reappeared (in March 2022). I have hidden them again. I wonder if this might be something that will keep happening with those Dec transactions?
Thank you for your time.

Tracey_H
MYOB Moderator
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Re: Bank feeds still duplicating and no response from MYOB

Hi @Louee 

 

So that I can pass your Bank feed balances being incorrect onto our teams to look into can you please send me the following informtion in a private message:

 

  • serial number
  • Company file ID (Help>>About MYOB AccountRight)
  • screenshot of the Bank feeds window
  • screenshot of the Reconcile accounts window

Cheers,
Tracey
Previously @bungy15

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flid
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Re: Bank feeds still duplicating and no response from MYOB

HI TRACEY,

 

ME TOO HOW CAN I SEND YOU A PRIVATE MESSAGE 

 

 

Tracey_H
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Re: Bank feeds still duplicating and no response from MYOB

Hi @flid 

 

You can send me a private message by clicking on this link: private message

 

I will need the following information to get this investigated by our teams:

 

  • serial number
  • Company file ID (Help>>About MYOB AccountRight)
  • screenshot of the Bank feeds window
  • screenshot of the Reconcile accounts window

Cheers,
Tracey
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NRiccardi
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Re: Bank feeds still duplicating and no response from MYOB

I am having exactly the same problems and it is not just relating to the december dates. I was on hold for 1.5 hours and then they hung up and no follow up callback even after leaving my phone number incase of a drop out and I sent an email of the screen shot of the problem and still no return call or email.

Very disappointed with the service and the product. Small business or any business should not have to spend time fixing problems that would not otherwise be ther if the program was working correctly.

Not happy at all.

 

Tracey_H
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Re: Bank feeds still duplicating and no response from MYOB

Hi @NRiccardi 

 

Having a look at your account I can see that an agent has been in contact today to assist with your issues. If you're still having problems please do provide screenshots and detailed information so that we can assist. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.

 

Cheers,
Tracey
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DebSpring1
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Re: Bank feeds still duplicating and no response from MYOB

Hi

 

Yes mine is the same for 1-6th Dec 21  have duplicated payments made

 

Deb 

 

Tracey_H
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Re: Bank feeds still duplicating and no response from MYOB

Hi @DebSpring1 

 

If you have duplicate bank feed transactions from December 2021 you will need to hide those duplicates by right clicking on the transaction and selecting Hide.

 

If you have any duplicate AccountRight transactions they will need to be deleted or reversed.

 

Please let me know if you need further help.

Cheers,
Tracey
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Louee
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Re: Bank feeds still duplicating and no response from MYOB

okay Melissa,

can you please ask your teams how to rectify the incorrect bank feed balance as a result of hidden transactions?

Your teams have instructed us to hide the transactions.

My balance is out by $18,451.01 and will never go back to zero until these hidden transactions have been unhidden and approved.

How do we recify this problem? I have been asking for this solution for 6 months.

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