Partner Zone

Calculated Statement Balance is incorrect from the very beginning

Susie_Wei
1 Post
User

1Posts

1Kudos

0Solutions

Calculated Statement Balance is incorrect from the very beginning

I have the similar issue with this one. https://community.myob.com/t5/AccountRight-Banking/Calculated-Statement-Balance-is-incorrect-from-th...

 

From the day 1, the calculated statement balance should be zero but now it has a balance with $358627.44. And there is no such transactions related to this amonut. Our openning balance of this account is 0 too.

 

 

I did compare the ending balance from Find transactions > Accounts tab and the calculated statement balance from Reconcile Accounts window as per suggestion from the link above.  They just don't match and difference is still $358627.44.

 

 

 

I called MYOB for further investigation, and waited for more than 1 hour but the customer service keeps say undo the reconciliation and NO to my investigation request. Could anyone advise whether it is file corruption and how to fix it? Alternatively, could I request MYOB to move all the transactions of half year from one backup to another backup with correct Calculated Statement Balance from the very beginning?

 

Many thanks.

 

Kind regards,

Susie

1.png
2.png
4.png
3.png
1 REPLY 1
Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

5,411Posts

508Kudos

800Solutions

Re: Calculated Statement Balance is incorrect from the very beginning

Hi @Susie_Wei 

 

We're happy to investigate this further for you, but would need you to check the calculated statement balance again as per the steps given below because the images you attached above do not meet all the conditions for checking the balance correctly:

 

  1. On the Reconcile Accounts window:
    1. Enter the closing date of your latest bank statement in the Bank Statement Date field.
    2. Enter $0.00 in the Closing Statement Balance field.
    3. Select all transactions as cleared and take note of the Calculated Statement Balance. (This step is important and please also ensure that the Closing Statement Balance is 0 as per step 2)
  2. Go to Find Transactions > Accounts tab.
  3. Select the bank account you're trying to reconcile.
  4. Enter the closing date of your latest bank statement in both the Dated From and To fields (In your screenshots, these dates are not the same) .
  5. Press the TAB key on your keyboard and take note of the Ending Balance in the bottom-right of the screen.

Once that is done, attach the screenshot of both Reconcile Accounts and Find transactions and we can then check what the issue is. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post