Cannot allocate payments to Suppliers from Bank Feed

DebLB
Experienced User
13 Posts
Experienced User
Experienced User

13Posts

2Kudos

0Solutions

Cannot allocate payments to Suppliers from Bank Feed

Hi All, 

 

when we try to alloacte a suppliers payment from the bank feed, the program freezes.

i can allocate customers payments, spend money, just not pay a bill.

 

It is not just on my computer but me bossess to

we use AccountRight Plus AU 2021.3.0

 

Please help

3 REPLIES 3
Melisa_D
MYOB Moderator
5,597 Posts
MYOB Moderator
MYOB Moderator

5,597Posts

403Kudos

638Solutions

Re: Cannot allocate payments to Suppliers from Bank Feed

Hi @DebLB

 

Thanks for your post. Can I please confirm if you get any error messages when this happens ? If not, can you please retrieve the diagnostic log of the AccountRight file at the time of the program freezing so I can investigate. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

DebLB
Experienced User
13 Posts
Experienced User
Experienced User

13Posts

2Kudos

0Solutions

Re: Cannot allocate payments to Suppliers from Bank Feed

Hi Melisa

 

I do not get an error message but I have attached ( I think) the diagnostic thing you asked for

Melisa_D
MYOB Moderator
5,597 Posts
MYOB Moderator
MYOB Moderator

5,597Posts

403Kudos

638Solutions

Re: Cannot allocate payments to Suppliers from Bank Feed

Hi @DebLB

 

Thank you for attaching that. I can't see too much on the diagnostic log however can you please confirm if your allocating the payments through AccountRight or are you using the browser function ? 

 

Also if possible can you please attach a screenshot of the bank feed transaction and the bill you're attempting to allocate it to. If you wish, you can send this through via private message.

 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post