Cannot reconcile - deposits not showing

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Cannot reconcile - deposits not showing

I can't reconcile my bank feed, i have checked the previously reconciled date and amount and it matches. when i put the next date in it is short $844.48 which is 2 cheques which i banked.  the payments have been applied to the customers accounts correctly, but the cheques aren't sitting in the undeposited funds account for me to deposit into the cheque account.  I've changed my date in the reconsile account the a later date and it is still not showing. 

 

I have tried calling the helpline but it take hours to get through. 

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Re: Cannot reconcile - deposits not showing

Hi @aisha_lo 

 

Thanks for your post. I'd look for those payment transactions in Transaction Journal>>Receipts tab. When you find the payment, click on the arrow to open and check the Deposit to Account. If the deposit to account isn't the Undeposited funds account you can change it so that it can be cleared in Prepare Bank Deposits.

 

Another place to search for those transactions is Find Transactions and search by Account. Once you find the transactions you can check the details, such as deposit account and date, and edit as required.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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Re: Cannot reconcile - deposits not showing

HI Tracey, 

 

Thank you for the reply, i can find the deposits and both of them are showing as being deposited into 'undeposited funds' however when i go to 'prepare bank deposit' they are not sitting there for me to deposit into the cheque account.  the dates are correct too.  Now i am getting behind on reconciling on bank account as I have been trying to figure this out for a few weeks now

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Re: Cannot reconcile - deposits not showing

Hi @aisha_lo 

 

My apologies for the delay in replying to you. If you can see that those transactions were paid into the undeposited funds account but they aren't in Prepare bank deposits, it indicates that you have already processed them through the Prepare bank deposits window. 

 

The next step would be to find where they went next. You know they have been allocated to the undeposited funds account so I would check that account. You can do that in the Find Transactions window>>filter by Account and date. You should be able to see two transactions, one for the original payment and one for the prepare bank deposit. Open the bank deposit transaction and check the account it was transferred to.

 

I used to reconcile the Undeposited funds account back to zero each month, this might also help you find those transactions. Go to the Reconcile Accounts window and select the Undeposited funds account. Enter 0.00 in the Closing Statement Balance and the applicable date in Bank Statement Date. If you tick all transactions the Out of balance amount should be 0.00. 

 

Please let me know how you are going with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
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Re: Cannot reconcile - deposits not showing

hi there, thanks for your reply, i found the deposit, i had accidently entered the year as 3030, therefore i couldn't find it! 

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