Cant confirm Company file

[Lyn6164]

I am trying to open one of my Partner files, only i have access.  Shows it needs to Confirm Company file, won't confirm by phone or online.  Is anyone else having this problem?

[rbnz]

yes. same problem. 

says it might be my firewalls, but that's completely disabled so can't be that. 

has worked before. 

[Lyn6164 · Accepted solution]

Turns out file is registered as AR Plus and this file was opened as AR Standard.  All sorted, file working great.

[Yanike_S]

Hi @rbnz 

If you are still having issues confirming your file online, could you please send me a private message with the following:

• Your serial number
• Company file ID, Product & Build (Help>>About AccountRight)

[Lyn6164]

Thank you, will do

[weewaapostoffic]

having trouble confirming confirmation code.  Have been on hold for an hour and still havent been answered.

Looks like a lot of people are having the same problem.

Could someone from MYOB please help me

[ChrisMYOB]

Hello @weewaapostoffic 

Welcome to the Community Forum.

Can you please send me a Private Message containing:

•  Business name
• Serial number
• Company file ID or the Company file code

Once I have this information, I'll be able to confirm the file for you.

[Shearwater1]

Hi Chris

I have the same problem and cant work out how to send you a private message to give you my Id serial No Etc.

Kind Regards

Ray

[ChrisMYOB]

Hello @Shearwater1 

You are only able to send a  Private Message when an MYOB moderator askes for details. I have made you able to send me a Private message by clicking the linked page then you ill be able to send me the details so I can confirm the file for you.

[ElizabethPease]

Hello Chris,

I am having the same problem.  Could you please reply so I can send send my details through.

Many thanks, Liz