Dashboard showing unallocated transactions which are not there

[JC001]

Hi All,

My problem is on the dashboard bank accounts are showing 110 unallocated transactions as shown below 

Once I click on it, it is showing the unallocated transactions with an error which says "Billing is inactive. Please re-activate or cancel bank feed". Example below

If I change the bank account from all to the Directors CC, there is nothing there.

I have had a few on line chats with MYOB where they have said it has been escalated.

I have not received any corospondance from MYOB and this has been going on since we migrated from Xero to MYOB In November 2022.

Can someone please help?

Thanks.

[JC001]

Has anyone had this same issue?

Can someone from MYOB please respond as this is an ongoing issue?

Thank you.

[Melisa_D]

Hi @JC001, 

Thanks for your post. I'm happy to check this for you, can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• Last 4 digits of the bank feed bank account you're having issues with