Invoice shows overdue eventhough marked as paid

Ballistix
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

2Kudos

0Solutions

Invoice shows overdue eventhough marked as paid

Hi everyone

 

I have received the payment for one of my sales invoices and eventhough the system is showing the invoice as closed, somehow once you click on the View Invoice button on the invoice email the client receives it still shows as Overdue.

 

Is this an error on my part or is there an issue with the invoicing?

 

thanks

Amanda

1 REPLY 1
Komal_S
MYOB Moderator
3,383 Posts
MYOB Moderator
MYOB Moderator

3,383Posts

341Kudos

518Solutions

Re: Invoice shows overdue eventhough marked as paid

Hi @Ballistix 

 

If it has only happened with this invoice, can you try resending it to the customer again as doing that will update the status of the invoice on their end and will show it correctly? In case it doesn't work, please delete and reapply the payment to check if it refreshes the status in the backend. 

 

Let us know how you go on. 

Kind regards,
Komal

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