Partner Zone

MYOB crashes

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Contributing User
13 Posts
Contributing User
Contributing User




MYOB crashes

Issue: I’m getting an error message

Issue Description: When using Transaction Journal date 30/6/2022-30/6/2022 & going to General Tab MYOB crashes with error message graphic displayed saying "Something's gone wrong and AccountRight needs to close"
Other Tabs are OK in that range when used
Have narrowed down that it looks like Adjusting Journals done on 30/6/2022 causing issue
Error text is set out below


Application Version: 2023.3.1.12
Application File Version: 2023.3.1.12
Incident Id: af9b4d83-b7fc-4e8b-98e4-c1693ceb10d1
Time: Saturday, 6 May 2023 10:58:23 AM
Length cannot be less than zero.
Parameter name: length
Stack Trace
1 : System.ArgumentOutOfRangeException
System.ArgumentOutOfRangeException: Length cannot be less than zero.
Parameter name: length
at mscorlib!0x060004df!System.String.Substring(Int32 startIndex, Int32 length) +0x6f
at Huxley.UI.Forms!0x06000918!MYOB.Huxley.UI.Forms.CashTransactions.TransactionJournalList.extGridView1_CustomDrawGroupRow(Object sender, RowObjectCustomDrawEventArgs e) +0xee
at DevExpress.XtraGrid.v17.1!0x06000bca!DevExpress.XtraGrid.Views.Grid.GridView.RaiseCustomDrawGroupRow(RowObjectCustomDrawEventArgs e) +0x19
at DevExpress.XtraGrid.v17.1!0x06000256!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawGroupRow(GridViewDrawArgs e, GridGroupRowInfo ri) +0x76
at DevExpress.XtraGrid.v17.1!0x06000268!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawRowCore(GridViewDrawArgs e, GridRowInfo ri) +0x18
at DevExpress.XtraGrid.v17.1!0x06000267!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawRow(GridViewDrawArgs e, GridRowInfo ri) +0xc0
at DevExpress.XtraGrid.v17.1!0x0600027c!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawRows(GridViewDrawArgs e) +0x5c
at DevExpress.XtraGrid.v17.1!0x0600023d!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawContentsCore(GridViewDrawArgs e) +0xbf
at DevExpress.XtraGrid.v17.1!0x0600023c!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawContents(GridViewDrawArgs e) +0x0
at DevExpress.XtraGrid.v17.1!0x06000235!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.DrawCore(GridViewDrawArgs e) +0x89
at DevExpress.XtraGrid.v17.1!0x06000234!DevExpress.XtraGrid.Views.Grid.Drawing.GridPainter.Draw(ViewDrawArgs ee) +0x22
at DevExpress.XtraGrid.v17.1!0x060003d0!DevExpress.XtraGrid.Views.Base.BaseView.Draw(GraphicsCache e) +0x2e
at DevExpress.XtraGrid.v17.1!0x06000a6f!DevExpress.XtraGrid.Views.Grid.GridView.Draw(GraphicsCache e) +0x0
at DevExpress.XtraGrid.v17.1!0x06002154!DevExpress.XtraGrid.GridControl.OnPaint(PaintEventArgs e) +0xa2
at DevExpress.Utils.v17.1!0x060046cd!DevExpress.Utils.Drawing.ControlPaintHelper.PaintWithErrorHandling(PaintEventArgs paintEventArgs, Int32 layer) +0x1c
at DevExpress.Utils.v17.1!0x060

Thank you,

The MYOB Team

MYOB Moderator
2,070 Posts
MYOB Moderator
MYOB Moderator




Re: MYOB crashes

Hi @BobTap 

Thank you so much for your post. To fix this issue you'll need to Delete and reenter the build transactions, ensuring that all fields have been filled in.

We also recommend to  clear your AccountRight cache, once cleared can you please attempt to view the Journal Report. 

Feel free to post again we're happy to assist. 

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Accept it as a Solution
Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post