MYOB is too slow and and gets stuck for hours

[JennBap]

I am not IT savvy enough to do this.  Also, I read some feedback  in the community forum that doing this, made things worse.  I cant afford to take the risk as I have to complete EOM process by the end of the week.  Hopefully the developers will sort out the bug expeditiously but if they havent done it in the past two weeks, that is a worry.  It is a disgrace that MYOB has got all its users into such a mess.  Hopefully a lot more testing will be done for future upgrades before it is launched. 

[Tracey_H]

Hi @JennBap 

Another user reported that applying the timeout extender had made the situation worse. Taking your file offline and restoring online has improved or resolved the issue for other users. I'll give you the steps if you want to try this:

1. make a backup of your online file
2. follow the steps under To restore a backup locally to a PC in this help article: Restore your company file
3. follow the steps under To restore a backup online in the same help article

If you can also provide the information I requested previously I can pass that on to the development team.

[JennBap]

Hi Tracey

Answer to your queries are as follows:

Last four digits of Sr No are 3860 7940. 

Slowness is mainly in the Banking functions - Reconciliations and Bank Feeds.

Nothing happens for a very long time viz no spinning wheel etc, then iafter a very long time the timeout message appears and t asks if you want to retry.  Even if you do the retry, it still does the same thing.  Probably third or fourth time, it works.  But the time lag is several minutes between each.

THe error happens all day.

There are other programmes open e.g excel, outlook etc.

Today, I havent used the banking module much, but tomorrow I need to use it a lot, so will report back.

[Tracey_H]

Hi @JennBap 

Thanks for providing that information, I've passed it on to the developers. I would also recommend that you do try taking your file offline and restoring online as this is fixing the problem for other users.

[GO13]

Hi Tracey

The below suggestion did not work.   It is so freustrating.

Could you please assist by providing details of how we can escalate this.  This is costing us money and alot of frustation and disappointements by our customers.

We cannot conduct business, when the software cannot provide what is meant to do.

Spoiler

Thanks

[upekhak]

You new system is ridiculous. Support is so slow, wait times are over an hour. 

No one gets back on anything. But the price is so high. WHat is the point most of my clients wants to move to Xero and i agree the headache is way less. 

You better fix up the sytem or really i am done with the new updated software. so may glitches.