Memo not saving in Bank Deposits etc., no refresh, and combined journals! Arrrrgghh!

[Dazza152]

I found a bug that is annoying more than anything with the memo fields.

When I process bank deposits for example, I select the entries, write a brief description in the memo field, such as "Merchant Settlement" or the Depositers name etc.

Sometimes this will transfer to the bank recon but generally it reverts back to the default "Bank Deposit" memo.

I found that it seem to work more if you write the memo, then change the date range, then select the items.?!  It rarely works if you change the memo and tab to the next field, you seem to have to use "Enter" and even then its hit or miss!

Doesn't seem to register the change, once posted.

When you do change the memo, the next deposit will still have the changed memo, but again will often post "Bank Deposit" as the memo, even though it clearly shows something else in the field.

It doesn't seem to be reading these fields in this area and others.

As stated you often have to ensure that you hit enter on the field to try and force the update. 

Secondly when doing the posts from deposits etc, you have to constantly refresh the bank screen in order to see the changes.  I would have thought that if the program detected that the reconcilliation screen etc is open then it would auto refresh that when a change or addition occured. Its annoying when trying to reconcile bank accounts manually.

Lastly, PLEASE stop combining or adding up entries from journals.  If I have 2 entries in a journal to the same GL Account, it's done for a reason! 

For example if I am manually entering journals for direct deposits, I want to see each individual entry in the prepare deposits area or the bank statement.  I DO NOT want to see just a total of all the entries.  

This only occurs, as far as I know, when I'm doing manual journals, which unfortunately I have to do a lot of.

You can see all the seperate entries in the journal registers, but when you go to prepare bank deposits etc they are all combined. 

I know I've brought this up before but PLEASE!?

IDEA : Make this an option, if for some strange reason you think totalling them is good?

I like my accounts to balance exactly with statements received.  This means I want to see similar descriptions, same values etc.

[Steven_M]

Hi @Dazza152

Thank you for your feedback in regards to AccountRight 201x

The memo on Prepare Bank Deposit transactions is something that we have passed on to the relevant team to investigate further. As you have mentioned under certain circumstances the memo can resort back to the default, which is Bank Deposit. Personally I haven't been able to replicate this myself however clients and other members have managed to replicate it within their files.  However in saying that I have managed to replicated the same sort of thing occurring in the Banking>>Prepare Electronic Payments window. While not always repeatable, if you do change the memo and then tick the transactions it will resort back to the original memo to process those transactions. As I have mentioned this is something that has been passed onto the relevant team for closer investigation.

In regards to refreshing of windows, certain windows do have an automatic refresh option built into them. The bank register and reconcile accounts windows are not one of these windows. However if you are required to enter a transaction into that affects that account you can manually refresh that window. This can be done via the refresh arrow in the top right or by right clicking on the table and selecting refresh list or with the case of the Bank Register window the update button. The way in which the program does work is that when you open a window it will look at the database and pull the information for display. If you make a change to reflect that window, the program has relooked at the database to display that information and such you do need to refresh that window for that to occur.

For those multiple line transactions AccountRight would be consolidating those transaction lines. The development team did look into consolidation of transactional lines with AccountRight 2013.5. They have removed the consolidation for transactions created via:

• Spend Money
• Receive Money
• Prepare Electronic Payments
• General Journal entries

If you are entering a transaction for those types of transactions and the lines are consolidating we would be happy to look into that further for you.

[Dazza152]

All the general journals to undeposited funds, and bank accounts consolidate! Why?

This goes for manual input, and importing data.

If there is a day with 20 direct deposits then each one has to be split into an individual journal entry.  Same goes for eftpos, or online merchant etc.

The banking side of AR 2015 is a mess IMO.   It takes me hours extra to do what use to be done in MYOB 14 in minutes.  I won't mention the payables and receivables speed, or invoice entry speed etc in this post 

As far as the refresh goes and the need to pull the information from the database, this seems to be a serious developer issue / bug!  The whole data access side is appallingly slow, but it shouldn't have to be if they utilised local data stores for some areas.

For example why couldn't all the relevent info be held localy, and then synced in the background to the primary data. For example opening the reconcilliation could pull all the relevent no reconned transations to a local store, which could then be written and edited to by the deposits and any other area and synced back in the background, or when the recon form is closed.  This is how many other online type apps work and allows far greater speed to input data?!

Also I find that even working offline, the refresh and general speed is still very slow, and I run higher end systems.

Lastly I found that if I close the deposit window after each transaction and open it up again, it generally saves the description...BUT not always, but more often than if I don,t.

So the idea is to enter one transaction at a time

Wait!

Hit refresh.

Wait some more!,

See that its ignored the description and info you typed in anyway, so yell at it ! 

Cancel the transaction if its important. (Some transactions in business can be important.)

Close the form.

Open the form

Re enter the same transaction again with fingers crossed and pray!

and go to the next of the 300 transactions to process today!?

[Steven_M]

Hi @Dazza152

Thank you for your feedback in regards to AccountRight. I am to sorry to hear that you have been inconvenienced by the points that you have raised.  I have raised the points you have made with the team to look into further for future releases of the software.