Missing Bank feeds (24/06/2022)

[Komal_S]

Hi everyone

Product: AccountRight (AU, NZ)

We are aware that clients are experiencing delays when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

We apologise for the inconvenience and thank you for your patience during this time

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[Steven_M]

Hi Everyone

Thanks for your patience, especially at this time of the year.

Just a quick update to let you know current attempts to resolve this situation have been unsuccessful and our teams are continuing to work on it to resolve it as soon as possible. We'll have further updates when they come to hand.

[Komal_S · Accepted solution]

Hi Everyone

The issue has been resolved and the bank feeds should now be delivered to the client files. 

If you are having problems, please do start a new post and we'll be happy to help.