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May 2022
May 2022
Some transactions from December 2021 appearing in bank feed today (3/5/22) instead of trasnactions for the previous day. Is there a glitch in the system?
Do I hide the December transactions and hope 2/5/22 transactions appear soon?
Display transactions is set to Current. States Last updated 8:05 AM Tuesday, 3 May 2022.
May 2022
May 2022
Hi @FHG
Thanks for your post. We are aware of a delay with bank feeds. This is being investigated by our teams, please refer to this post for updates: Bank feed delays - 03/05/2022
Duplicate bank feeds from December 2021 will need to be hidden by right clicking on the transactions and selecting Hide transaction.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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May 2022
May 2022
Hi there
I just posted about this too before I saw your message.
I am having the same issue. Glad to see it's not just me!
Lisa_H
May 2022
May 2022
Hi,
We also had December 2021 transactions reappear in our bank feeds yesterday. Is there a way to delete them rather than hiding them? We have no hidden transactions and would like to keep it that way.
Thanks.
May 2022
May 2022
Hi @JA_
You will need to hide the duplicate bank feed transactions, this won't have any impact on the business data in your file.
Please let me know if you need further help.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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June 2022
June 2022
Hi Tracey
This just happened to us today too. This is an old issue. When is MYOB going to fix it?
Thanks
Kaylene
June 2022
June 2022
Hi Melisa
When will this be fixed??
Kaylene
June 2022
June 2022
How do we get that without spending hours on the phone Ian?
Regards
Kaylene
June 2022
June 2022
Hi @Kaylene
If you have duplicate bank feed transactions from December 2021 appearing in the Bank feeds window now, this is typically caused by clicking on Get transactions for the first time since the duplicate bank feed issue.
The duplicate bank feed issue has been resolved and any duplicate bank feeds from December 2021 need to be hidden by right clicking on the transactions and selecting Hide transaction. Any duplicate AccountRight transactions need to be deleted or reversed.
Please let me know if you need further help.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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June 2022
June 2022
This has happened to us too? We don't use bank feeds so that can't be the issue. April's reconcilation was all good, but when trying to do May's four past transactions have appeared (one from December 2021). They have all been previously reconcilled and there is no reason for them to appear now. I'm so glad the issue is not only isolated to us.
I have to say, having recently been forced to move from the highly superior Account Edge Pro for Mac to Account Essentials I am extremely disappointed in the new software. We've lost so much functionality and the lack of reports available is maddening. What happened to the Tax Information Reconcilation report that was so useful for preparing the BAS? We had numerous problems with the new Essentials and really can't afford to wait for two hours on hold each time we ring. Why don't MYOB have a call back service like most other progressive companies do? Very frustrating
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