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Old transactions from December 2021 appearing in bank feed

FHG
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Old transactions from December 2021 appearing in bank feed

Some transactions from December 2021 appearing in bank feed today (3/5/22) instead of trasnactions for the previous day. Is there a glitch in the system?

 

Do I hide the December transactions and hope 2/5/22 transactions appear soon?

 

Display transactions is set to Current. States Last updated 8:05 AM Tuesday, 3 May 2022.

10 REPLIES 10
Tracey_H
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Re: Old transactions from December 2021 appearing in bank feed

Hi @FHG 

 

Thanks for your post. We are aware of a delay with bank feeds. This is being investigated by our teams, please refer to this post for updates: Bank feed delays - 03/05/2022

 

Duplicate bank feeds from December 2021 will need to be hidden by right clicking on the transactions and selecting Hide transaction.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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Lisa_H
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Re: Old transactions from December 2021 appearing in bank feed

Hi there

 

I just posted about this too before I saw your message.

 

I am having the same issue.  Glad to see it's not just me!

 

Lisa_H

JA_
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Re: Old transactions from December 2021 appearing in bank feed

Hi,

 

We also had December 2021 transactions reappear in our bank feeds yesterday. Is there a way to delete them rather than hiding them? We have no hidden transactions and would like to keep it that way.

 

Thanks.

Tracey_H
MYOB Moderator
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Re: Old transactions from December 2021 appearing in bank feed

Hi @JA_ 

 

You will need to hide the duplicate bank feed transactions, this won't have any impact on the business data in your file. 

 

Please let me know if you need further help.

Cheers,
Tracey
Previously @bungy15

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Kaylene
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Re: Old transactions from December 2021 appearing in bank feed

Hi Tracey

 

This just happened to us today too. This is an old issue. When is MYOB going to fix it?

 

Thanks

Kaylene

Kaylene
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Re: Bank feeds still duplicating

Hi Melisa

 

When will this be fixed??

 

Kaylene

Kaylene
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Re: Bank feeds still duplicating

How do we get that without spending hours on the phone Ian?

 

Regards

Kaylene

Tracey_H
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Re: Old transactions from December 2021 appearing in bank feed

Hi @Kaylene 

 

If you have duplicate bank feed transactions from December 2021 appearing in the Bank feeds window now, this is typically caused by clicking on Get transactions for the first time since the duplicate bank feed issue.

 

The duplicate bank feed issue has been resolved and any duplicate bank feeds from December 2021 need to be hidden by right clicking on the transactions and selecting Hide transaction. Any duplicate AccountRight transactions need to be deleted or reversed.

 

Please let me know if you need further help.

Cheers,
Tracey
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MYOB Community Support

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FB_1910
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Re: Old transactions from December 2021 appearing in bank feed

This has happened to us too?  We don't use bank feeds so that can't be the issue.  April's reconcilation was all good, but when trying to do May's four past transactions have appeared (one from December 2021).  They have all been previously reconcilled and there is no reason for them to appear now.  I'm so glad the issue is not only isolated to us.

 

I have to say, having recently been forced to move from the highly superior Account Edge Pro for Mac to Account Essentials I am extremely disappointed in the new software.  We've lost so much functionality and the lack of reports available is maddening.  What happened to the Tax Information Reconcilation report that was so useful for preparing the BAS?  We had numerous problems with the new Essentials and really can't afford to wait for two hours on hold each time we ring.  Why don't MYOB have a call back service like most other progressive companies do?  Very frustrating Smiley Sad

 

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