Recurring transactions recorded multiple times

[HConza]

I have logged in this morning to find that our recurring transactions have recorded 3 times over.  Why has this happened.  Nothing has changed from our usual recurring transactions and they have been there for years.  I dont understand why this has happened.  

[HConza]

And again this morning, recurring transactions recorded multiple times?  MYOB why is this happening?

[Melisa_D · Accepted solution]

Hi @HConza, 

Thank you for your post. To troubleshoot can you please clear your AccountRight cache, this can clear any odd behaviours the software may be having. Once cleared, please let me know if you the recurring transactions record multiple times again. 

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.