Subscription update required

[Flossy9]

Recently, after a couple of missed payments, due to technology failure, I received the message upon opening our Account Right File "We've had problems processing the payment for your AccountRight Live subscription. Please update your account within 0 days, otherwise the subcription for this company file will be suspended and the file will become Read only". I fixed up the payments over a month ago and the system seemed to work anyway. Now for one of our bank accounts, I cannot get bank feeds and I get the message "cannot update bank feeds. You cannot get new bank feed transactions because your Account Right Live subscription is suspended". I have tried to find the time to call about this, but the call continually gets interrupted (my end) so calling is a poor option. The subscription payments ar up to date. How do I update this to remove these messages and get full access again?

[Tracey_H]

Hi @Flossy9 

I'm sorry you've had that experience. I've made some changes to your account so you should have full access to the file now. If you continue to have problems please send me the serial number in a private message and I'll be happy to assist further.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.