Turning off automatic reminders

[Steve_Smith]

Hi,

I asked about turning off automatic reminders a month ago. I was given some processes on how to complete this, and the same thing has happended this month. Can someone please go in to the back end of our file and turn this off!

Steve

[Celia_B]

Hi @Steve_Smith,

Thank you for your post and welcome to the Community Forum.

We regret to know that you are experiencing the same issue. As for this matter, it is not possible for us o turn off the automatic reminders on our end. You can check out this Help Article: Setting up Invoice Reminders, it has helpful information on setting up Invoice reminders.  

Please feel free to post again. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel
 

[Steve_Smith]

Hi Celia,

We want to turn off all automatic reminders in MYOB. I have made two changes, and I have added in some screen shots. Could you please advise if this is satisfactory so that no automatic reminders will go out at the of September?

[Celia_B]

Hi @Steve_Smith,

Thank you so much for getting back to us and sending the screenshots. 

Upon checking on the screenshots, you're absolutely right. You need to untick the box for the send invoice reminders so that the invoice reminder will not automatically be sent. 

Please let us know if you require any further assistance with this. We are happy to assist.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

[Steve_Smith]

I just want to make sure I have this absolutely correct. Even though I have unticked the send invoice reminders and send unpaid invoice summaries, the send to specific customers is still ticked (which I cannot un-tick). Can you assure me that doing what I already have done means NO automatic reminders of any kind will be sent out of MYOB.

[Steve_Smith]

@Celia_B - could you please respond to my above post.

[Celia_B]

Hi @Steve_Smith,

Thank you for getting back to us and providing an update on the issue. And sorry for the delayed response. Thank you for sending screenshots. 

Upon checking on the screenshots even if you cannot remove the tick on the “send to specific customers” if the “send invoice reminders is unticked, the invoice reminders will not be sent. You can check on this Help Article: Setting up invoice reminders for more information and process on how you set up the invoice reminders.  

Please tell us if you need any further help with this. We are happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

Kind Regards, 

Cel