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Westpac bank feeds not updating since 07/01/2022

MMTSclaire
Contributing Cover User
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Contributing Cover User
Australia
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Westpac bank feeds not updating since 07/01/2022

Anyone else with a westpac bank account where bank feeds are not updating since 07th Jan 2022?

12 REPLIES 12
Sam_R
MYOB Moderator
1,705 Posts
MYOB Moderator
MYOB Moderator

1,705Posts

133Kudos

280Solutions

Re: Westpac bank feeds not updating since 07/01/2022

Hi @MMTSclaire,

 

If the feeds are still haven't updated, please send me the following details by private message so we can check the status of feeds on our end:

 

  • Product serial number
  • Company file name
  • Last 4 digits of the impacted bank account number

Kind regards,
Sam

MYOB Community Support

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MMTSclaire
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

9Kudos

0Solutions

Re: Westpac bank feeds not updating since 07/01/2022

just update this that our bank feeds is still not working until this morning 9:25am QLD time.

MMTSclaire
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

9Kudos

0Solutions

Re: Westpac bank feeds not updating since 07/01/2022

just update some progress that I can see that the bank feeds transactions have been updated to 10/01/2022. hopefully it will be updated to 13/01/2022.

Ilda49
Contributing Cover User
12 Posts
Contributing Cover User
Australia
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Re: Westpac bank feeds not updating since 07/01/2022

I'm with Comm Bank and having the same problem!

Sam_R
MYOB Moderator
1,705 Posts
MYOB Moderator
MYOB Moderator

1,705Posts

133Kudos

280Solutions

Re: Westpac bank feeds not updating since 07/01/2022

Hi @Ilda49,

 

Sorry to hear you're experiencing this issue. 

 

So that I can raise this with our banking team, can you please send me the following details via private message:

 

  • Serial number
  • Company file name
  • Last 4 digits of the impacted bank account number
  • Date/s of missing bank feeds

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

sharlamb1
3 Posts
User

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Re: Westpac bank feeds not updating since 07/01/2022

Yes! What is going on MYOB? I've also had previously reconciled transactions from a year ago asking me to approve.

sharlamb1
3 Posts
User

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Re: Westpac bank feeds not updating since 07/01/2022

Hi Sam - my bank feeds have stopped at 5 January 2022 and I am being asked to 'Approve' transactions which were approved a year ago. This applies to all the accounts (6 of them).

Reading the threads here, this seems to be a rather big problem.

Please advise.

Sam_R
MYOB Moderator
1,705 Posts
MYOB Moderator
MYOB Moderator

1,705Posts

133Kudos

280Solutions

Re: Westpac bank feeds not updating since 07/01/2022

Hi @sharlamb1,

 

Thank you for your post and sorry to hear you're experiencing this issue. 

 

So that we can look into this for you, could please send me the following details by private message:

 

  • Product serial number
  • Company file name
  • Last 4 digits of the impacted bank account number

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

MCo
Partner
6 Posts
Partner
Australia
Partner

6Posts

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Re: Westpac bank feeds not updating since 07/01/2022

Hi Sam,

 

I have just encountered the same problem in my own file with ANZ transactions.  Is there a universal MYOB issue? Have details been published somewhere?  Following on from the transaction duplication issue in December it is going to be very difficult to convince my clients that MYOB isn't significantly compromised if we have to explain another corruption to their bank feeds!  Can you urgently provide an explanation and clear details of exactly what to expect across our client files.

 

Thank-you,

Melissa

 

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