bank feeds not updating - westpac from 27/01/2022

[debrarBNE1]

Hi Melissa

any updates yet as we are now 5 hours on?

Kind regards

Debra

[SFW_Nexia]

I looged back on feeds there now but still duplicate Dec - shall we HIDE these?

[debrarBNE1]

mine have finally updated

[JasonFisher]

Hi Melisa,

We are in the same boat with December duplicates, should we hide these or is there a fix coming? 

Jason

[Melisa_D]

Hi Everyone, 

The Westpac bankfeed delays has been resolved, if you're still experiencing issues please let us know. 

[Melisa_D]

Hi @SFW_Nexia, @JasonFisher,

Our teams have identified a small number of clients that have seen some duplicated bank feed transactions from December. They are currently working on fixing these cases for impacted users with fixes planned as soon as possible.

Impacted users are encouraged NOT to action anything at their end i.e. users don't need to hide those transactions. Although, we do recommend ensuring that the transactions are not allocated to ensure that our teams can best remove those transactions.

If you can please confirm the following information so I can pass on your details to the team:

• Last 4 digits of your product serial number 
• File ID of the file impacted (This can be found by going to Help > About MYOB AccountRight)
• Date range of the duplicates
• Last 4 digits of the affected bankfeed bank account

[AdrianC1]

last 4 digits are 5621. We have 10 dupliate transactions all dated December that have been previously reconciled.

[monicarcsa]

I have already hidden the duplicate transactions, do I need to do anything now?

[JasonFisher]

Hi,

5621
Company file ID 2
2/12 to 10/12