error invalid data

[UPCNZ]

I got a invalid data message when doing bank feeds and now it is approving the transactions for the last hour and wont let me exit the program,

[Tracey_H]

Hi @UPCNZ 

I'm sorry to hear that you've had this problem. Have you been able to resolve it? If you are still have problems can you please provide a screenshot of the AccountRight window you are seeing and the diagnostic log.

Please let me know how you're going with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[UPCNZ]

HI Tracey

Here is the dianostics log 

i am still having an issue

thanks

[Tracey_H]

Hi @UPCNZ 

Thanks for that diagnostic log. Unfortunately I do need the entire log to see what has caused your problem. If you can send me the whole log I'll be happy to investigate this for you.

[UPCNZ]

I rang.help desk 2.weeks ago and they forwarded issue to the IT DEPT. have been waiting for thier return call I was supposed to get 2 days after. Have rung 3 times since and keep getting.message we are having technical issues on the answer phone. Very frustrating , considering a change if no resolving soon.

[Steven_M]

Hi @UPCNZ 

From what I can see it appears that we are looking at arranging for that company file to be sent in for an investigation and possible repair. This process was initially raised back on 18 March, however, due to an incorrect record of an email address, the correspondence went through to an alternative email address for you. I have rectified that situation and you have an additional email for us that talks about getting the file in for that investigation and possible repair. All the information is contained in the email but do let us know if you require further assistance.

[Steven_M · Accepted solution]

Hi @UPCNZ 

I understand that the company file has been sent in for an investigation and repair by our team.

If you do require future assistance don't hesitate to get in touch.