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2FA Not Receiving Authorisation Code

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Experienced Cover User Jules23
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2FA Not Receiving Authorisation Code

I have today successfully set up the 2FA and chose to have the authorisation code sent to my mobile phone.  I have tried to log into the Security Centre, however I am not receiving the authorisation code to enable me to log it.

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Partner AlanT
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Re: 2FA Not Receiving Authorisation Code

Hi @Jules23

 

Could you clarify your comment a little please.  You have said that you have chosen to have the authorisation code sent to your mobile.  Does that mean that you have installed the Authenticator app on your phone?

 

If so, then you need to start the Authenticator app and you will see the code there.  It will refresh every 30 seconds so you need to enter the code while it is still on your phone's screen.

 

Regards,

 

AlanT

MYOB Moderator Hayden_B
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Re: 2FA Not Receiving Authorisation Code

Hi @Jules23

 

Can I confirm when you mention "sent to my mobile phone", are you referring to the Email method?

 

2FA methods are:

  • App-based (Using your Mobile or desktop app to generate the code every 30 seconds)
  • Email-based (This will send you an email when requested with the code being valid for 20 minutes)

 

If you are unsure, I can send a Recovery Code to recover the account and re-set up the 2FA methods. Please let me know what method you're using.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

Experienced Cover User Jules23
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Jules23
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Re: 2FA Not Receiving Authorisation Code

Thank you @Hayden_B & @AlanT, all sorted.  The code is now showing on the App.

Bomper
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Re: 2FA Not Receiving Authorisation Code

Please send recovery method!!! I cannot get into my MYOB. Not getting paid because I cannot send invoices as I  cannot work this thing out!!!!!! HELP!

MYOB Moderator Hayden_B
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Re: 2FA Not Receiving Authorisation Code

Hi @Bomper

 

I see you also replied on this thread: https://community.myob.com/t5/AccountRight-Getting-started/Get-me-out-of-MYOB/td-p/545659

 

I've responded to you there offering a way to reset the device on our end.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

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