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2FA Query

MandyEPB
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Cover User
Australia
MandyEPB
Cover User

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2FA Query

Not recieving 2FA codes to registered email address. Have tried on 3 occasions today (11.1.19) will download authentication app and see if that works. Is there an ongoing issue with the emails going out?

2 REPLIES 2
MYOB Moderator Neil_M
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MYOB Moderator
Neil_M
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Re: 2FA Query

Hi @MandyEPB

 

I’m not aware of any issues around the 2fa emails being send out, and when I tried on my own accounts, they all seemed to go through in the normal amount of time for me. Additionally I’ve had a look at our system and from what I can see, the three emails have been sent out and all three aren’t showing any sort of errors that would suggest that the emails haven’t been delivered.

 

If you aren’t receiving the emails then it could suggest that the emails are accidentally being marked as spam and placed in your junk mail folder. Alternatively the only other thing I can think of is that the email server itself is somehow running slow and taking a long time to pass the emails through into your inbox

Regards,
Neil

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Valued User sholt73
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sholt73
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Re: 2FA Query

how did you go @MandyEPB?

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