Accountright Not Responding and Closing

[Egmont_Tyres]

We are having continual problems in Accountright with "not responding" and unable to connect and taking forever to process anything.  Seems to be way worse today, I've cleared cache, no change, have restarted etc also no change.  It has been getting worse over the last few weeks but is extremely frustrating today.

[MattPlow]

I have been having the same problem. MYOB has been getting slower and slower over the last month or so and is no freezing, giving error messages or just outright booting me out of the program.

[Egmont_Tyres]

Is giving me the same grief again today, no solutions as yet! 

[ElisaC]

I have been having the same issues the last few days, very time consuming and frustrating.  When I recieve payments it times out, Im trying to reconcile the bank account and it says it is unable to connect.  I have cleared the cache and restarted numerous times but does not make a difference.  Hopefully someone sorts this out soon!

[Mike_James]

Hi @ElisaC and others, one of the recent issues with version 2020.2 affects receive payments. So if you are using this new version, you should download it from your my.myob account, or myob.com/xx/support/downloads (where xx = au or nz), uninstall the existing program, then install the new version. 

If you cannot find a new download, do not uninstall yet. 

[ElisaC]

Hi @Mike_James 

I followed your instruction and uninstalled and reinstalled from my.myob account and unfortunately it has made no difference to the receive payment function.  It still lags for a while then the "Not Responding" will pop up and it stays that way for a while before it loads the customer.

Thanks

Elisa

[Egmont_Tyres]

I've not long finished a two hour telephone discussion with a wonderful MYOB support person on their helpline - he basically said there is an issue with one of the MYOB servers, he deleted and reloaded our company file etc to work under a different MYOB server - they know there is a problem so my advice would be to ring them and get them to sort for you, he used team viewer and it did take a long time but is now working great - better than it has ever speed wise!!

[Egmont_Tyres]

See my post   Best advice is to ring MYOB - they did it all via team viewer - was a major but all running well now.

[Mike_James]

@Egmont_Tyres , interesting, that issue is not currently on status.myob.com.

[Steven_M]

Hi Everyone

We did encounter an error with AccountRight 2020 range yesterday afternoon (3/06/2020) which did affect some clients ability to open files with the message "The connection with the server has failed. Please check your network connection and try again later" being generated. Our teams have successfully seen clients log into their company file at this time and have marked that particular situation as resolved.

If you are still encountering that particular message and/or connection errors we do recommend reviewing Help Article: Error: Unable to Connect