Accountright plus v19.5 Activation

[Jeanette123]

I have been prompted to activate my accountright plus v19.5 software and it will not allow me to do it.   I have my serial number etc but it is asking me to call.  I am hearing impaired and can not use a phone.  Any suggestions?

[Steven_M]

Hi @Jeanette123

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

I've made a change to your account which should allow for that confirmation to work as intended by selecting the Confirm Online option.

Do let us know how you get on and if you require further assistance.

[Jeanette123]

Thank you so much for your prompt response and trying to help me with this.  I appreciate it.  Unfortunately, when I tried again it says there was no match for the serialnumber that you provided, please try again or call.  I have checed the Serial Number and Company file code and they are accurate.

[Jeanette123]

Hello

Thank you for your prompt response, I appreciate it.  Unfortunately when I tried again, it came up with "There was no match for the serial number that you provided, please try again or call"  I have checked the Serial Number and Company File Code and they are accurate.  

[Steven_M]

Hi @Jeanette123

So we can investigate further can you send me a private message on the Forum with the following information:

• The serial number in the company file - Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version and name of the product you are using i.e. AccountRight Plus v19.5 - Help>>About AccountRight

This information can be obtained by selecting the Confirm Later option or by selecting to place the file into read-only mode.

You can send me a private message on the Forum by selecting my username i.e. @Steven_M and selecting Send a Message (right-hand side).