Add owner or change owner

[Tallie_M]

Hi @drward,

I've sent you a private message requesting your account details so we can process your request. You can access your private messages by clicking on your avatar on the upper righthand corner and then selecting the envelope icon.

[MN416]

Hi support,

Still nothing is updated and no one has responded to my email.
Can someone please provide an update?

[Neil_M]

HI @MN416

Glad to hear that you have returned that form to our Customer Service team, whose email address is in the email. As mentioned on the form itself, it can take up to 5 business days upon receipt of the forum for those changes to be processed. When our team have processed those changes from the form then you will receive a confirmation of this by email.

[MN416]

Hi Neil

I know you said five days but that turn around time is abit ordinary. Could you atleast confirm custmer support received my request?

Cheers

M

[Neil_M]

Hi @MN416

I’ve checked with our team and they can confirm that they did receive the form. They have also advised me that they did send a response as there was some additional information that they required to process the form.

[MN416]

Can they resend the email request, I didnt receive anything.

[Neil_M]

HI @MN416

I have passed your request onto the appropriate team to resend that email. As our team do send out numerous emails, our team are currently doing their best to locate that specific email to resend it to you.

[MN416]

I have resubmitted the form. So hopefully we have a bit of luck....

[MN416]

Still no response...really disappointed with the service and how clunky owner and adminstrator change over system works.

[Jake_N]

Hi @MN416,

Sorry for the delay. I tried giving you a call this afternoon. Your account details have been updated and you should have received a confirmation email about the changes that were made.

If you have any further queries or get stuck please reply to the email or this post.