MYOBCommunity
Partner Zone
|
|
Partner Zone

Administrator Password to access company file reset

Contributing Cover User HighSchoolPandC
7 Posts
Contributing Cover User
Australia
HighSchoolPandC
Contributing Cover User

7Posts

0Kudos

0Solutions

Solved: Go to Solution

Administrator Password to access company file reset

Hi, can someone be in touch about resetting password to access a company file. I am deaf and cannot use telephones.

 

Thaks

4 REPLIES 4
MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28118Posts

3316Kudos

4136Solutions

Re: Administrator Password to access company file reset

Hi @HighSchoolPandC

 

We are happy to arrange for a company file password to be reset if required. In order to do so, we first need to get what version of the program you are using? Also, if you are on AccountRight 2018.4, is the company file stored locally or online?

 

I would also make sure that you have tried the default Administrator user password which is blank i.e. select OK before we head down the password reset road.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User HighSchoolPandC
7 Posts
Contributing Cover User
Australia
HighSchoolPandC
Contributing Cover User

7Posts

0Kudos

0Solutions

Re: Administrator Password to access company file reset

Hi, yes AccountRight 2018.4, unfortunately Administrator user and blank password doesn't work.  

 

What's next?

Contributing Cover User HighSchoolPandC
7 Posts
Contributing Cover User
Australia
HighSchoolPandC
Contributing Cover User

7Posts

0Kudos

0Solutions

Re: Administrator Password to access company file reset

And data is stored online.

MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28118Posts

3316Kudos

4136Solutions

Accepted Solution Solved Solution

Re: Administrator Password to access company file reset

Hi @HighSchoolPandC

 

Thank you for confirming that information

 

I've sent just you a private message on the Forum as we do need to confirm some company information before we arrange for a quote to be sent out and to reset that password.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post