Back Up Company File Message

[LouOCE]

Hi there,

I regularly back up our company file, and can see the file has been saved. However whenever I next go to back up the file I get a screen message telling me it has been 198 days since last back up.  This worries me.  Why would I be receiving this message?

I currently use AccountRight 2020.4 Version.

I have attached screen shot.

Many Thanks in advance for your help.

Louise

[Tracey_H · Accepted solution]

Hi @LouOCE 

Thanks for your post. This is something we are aware of and is being investigated by our developers. 

A possible cause is that the settings file is not reflecting the update. Some users have been able to resolve this by deleting the settings file form:

1. Bring up the run box by pressing Windows + R on the Keyboard

2. Type the following: %localappdata% in the box, as per the image:
3. Navigate through the folders to MYOB/AccountRight/Settings

4. Delete the file UpdateDeferUserSettings.Store. This is where the update settings are contained. 

If this doesn't resolve it for you, if you've taken a back up and can see where it has been saved, you can ignore that message for now. You can also manually back up by going to File>>Back up.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[LouOCE]

Thank You Tracey for your reply.  It is greatly appreciated.