Back Up Company File Message

LouOCE
Contributing User
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Contributing User
Contributing User

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Back Up Company File Message

Hi there,

 

I regularly back up our company file, and can see the file has been saved. However whenever I next go to back up the file I get a screen message telling me it has been 198 days since last back up.  This worries me.  Why would I be receiving this message?

I currently use AccountRight 2020.4 Version.

I have attached screen shot.

Many Thanks in advance for your help.

Louise

Screen Shot_Last Back Up 198 Days ago.JPG
2 REPLIES 2
Tracey_H
MYOB Moderator
5,147 Posts
MYOB Moderator
MYOB Moderator

5,147Posts

735Kudos

807Solutions

Accepted Solution Solved

Re: Back Up Company File Message

Hi @LouOCE 

 

Thanks for your post. This is something we are aware of and is being investigated by our developers. 

 

A possible cause is that the settings file is not reflecting the update. Some users have been able to resolve this by deleting the settings file form:

 

1. Bring up the run box by pressing Windows + R on the Keyboard

2. Type the following: %localappdata% in the box, as per the image:
3. Navigate through the folders to MYOB/AccountRight/Settings

 

4. Delete the file UpdateDeferUserSettings.Store. This is where the update settings are contained. 

 

If this doesn't resolve it for you, if you've taken a back up and can see where it has been saved, you can ignore that message for now. You can also manually back up by going to File>>Back up.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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LouOCE
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

3Kudos

0Solutions

Re: Back Up Company File Message

Thank You Tracey for your reply.  It is greatly appreciated.

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