Bank Feed missing transactions

Highlighted
1 Post
User

1Posts

0Kudos

0Solutions

Solved: Go to Solution

Bank Feed missing transactions

Hi, 

 

Our client has some missing transactions their bank feeds. Missing is a transaction made on 25.07.19. Transactions prior to and after this appear. We have received the bank statement and the transaction has been processed and appear in the transaction history from the bank. Can anyone advise on this? And whether this will happen again?  Thank you

1 REPLY 1
MYOB Moderator
7,856 Posts
MYOB Moderator
Australia
MYOB Moderator

7,856Posts

621Kudos

1,219Solutions

Accepted Solution Solved

Re: Bank Feed missing transactions

Hi @AshWWA 

 

It is indeed very odd that 1 transaction is missing in Bank Feeds. In order to investigate this further, I'd suggest emailing bankfeeds@myob.com, with your account details and a copy of the bank statement highlighting the missing transaction, our bank feeds team will be able to investigate it further, and follow it up with the bank. 

 

Alternatively, you can also contact the team directly via 1300 555 931 during business hours AEST.

 

I hope this helps.

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post