Bank Feeds: Unable to Connect 18/9/2019

MYOB Moderator Neil_M
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Bank Feeds: Unable to Connect 18/9/2019

Hi Everyone

 

Current Status: RESOLVED


Products: AccountRight Bank Feeds


We are aware that clients are encountering an Unable to Connect message when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

 

We apologise for the inconvenience and thank you for your patience during this time

Regards,
Neil

MYOB Community Support

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MYOB Moderator Neil_M
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Re: Bank Feeds: Unable to Connect 18/9/2019

Hi Everyone

 

Just a quick update.

 

Our team are still working hard to get this resolved as soon as possible. We do apologise for the inconvenience while our team get this fixed and we thank you for your patience in the meanwhile

Regards,
Neil

MYOB Community Support

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Community Manager Suja_P
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Re: Bank Feeds: Unable to Connect 18/9/2019

Hi everyone,

 

We're sorry that the issue is still not resolved. Our team is treating this as a priority 1 incident and working hard to resolve it at the earliest. 

 

Thank you again for your patience. 

Cheers,
Suja Pillai

Social Support and Community Manager

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MYOB Moderator CloverQ
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Re: Bank Feeds: Unable to Connect 18/9/2019

Hi everyone 

 

I'm glad to let you know that Bank Feeds service is back to normal. Our teams will continue to monitor the service closely. 

 

Thank you all again for your patience and understanding.

Cheers,
Clover

MYOB Community Support

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