Bank Feeds unable to connect

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Darrelle
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Bank Feeds unable to connect

Is anyone else having issues with bank feeds this morning. I do not have a proxy server and my internet is working fine.

 

Thanks

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Experienced Cover User PGOA
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Re: Bank Feeds unable to connect

Yes I am having the same problem with Bank Feeds

Experienced Partner katebradfordnz
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katebradfordnz
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Re: Bank Feeds unable to connect

We are as well.  Same message suggesting our system is at fault.

MYOB Moderator Steven_M
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Accepted Solution Solved

Re: Bank Feeds unable to connect

Hi @Darrelle@PGOA @katebradfordnz

 

 

We are aware that some clients are encountering an error when attempting to access their latest bank feed transactions. This is something that our team are looking into to resolving as soon as possible.

For more information and further updates, when they come to hand, please see Bank feeds: Unable to Connect 18/07/2018

Kind regards,
Steven

MYOB Community Support

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CreativeNland
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Re: Bank Feeds unable to connect

Hi

I had the same problem on 18/7 and problem is still ocurring today 20/7. Any idea when it wil be resolved?

MYOB Product Team Haydes
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Re: Bank Feeds unable to connect

Hi @CreativeNland

 

We have just received confirmation that this issue should now be resolved and you should be able to download the Bank Transactions again.


We apologise for the delays with this and thank you for your patience.

 

Please don't hesitate to reach out to us again should you have any other questions.



Cheers,

Hayden (Ex-Moderator)
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Contributing User invalid_again
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Re: Bank Feeds unable to connect

Is MYOB working on permanent fixes for bank feeds? They are continually late and often can't connect. I use a competitor product and those are received by 7am every day so it isnt a bank problem, it is a MYOB issue only

CIPAccounts
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Re: Bank Feeds unable to connect

We are still unable to connect and are receiving the below error, depsite this being "resolved" last week.

 

Bank Feed Error.JPG

 

We are yet to update our version to 2018.2, can you kindly advise if this may be the issue? If not, can you please re-open the investigation?

 

Many thanks,

 

Katrina

MYOB Moderator Neil_M
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Re: Bank Feeds unable to connect

Hi @CIPAccounts

 

Welcome to the MYOB Community Forum, I hope you find it a great resource

 

Our team are investigating why there have been some delays and connection issues around bank feeds today. All currently available information on this as well s any updates when they become available can be found on our thread Bank feeds - Unable to connect 24/07/2018.

 

I do apologise for the inconvenience this is causing you, while our team work on getting this resolved

Regards,
Neil

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MYOB Moderator Neil_M
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Re: Bank Feeds unable to connect

Hi @invalid_again

 

Welcome to the MYOB Community Forum,

 

Our team are always working on ways to improve the bank feeds process and experience for our clients. That said whilst our team do everything they can to meet the service deadline of the following business day, there may be unforeseen issues which prevent the feeds from being available at a specific time

Regards,
Neil

MYOB Community Support

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