Bank Feeds

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Jacq256
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Bank Feeds

Hi, I have AccountRight2017 desktop version, and from what I've read it should support bank feeds.  Our bank is BNZ.  When I follow the instructions for setting up the bank feeds, I get stuck at the step when it logs into MYOB and it should be on a "Bank Feeds" page.  The page it takes me to just shows my product (AccountRight2017 serial number xxx).

 

Why am I not getting the page "About Bank Feeds" that has the drop down box to pick which company file you want to set up bank feeds for.

 

The instructions say "If you don't see these buttons, make sure you're the online owner..."  which I am, but I still don's see the right pag.

 

Any help is greatly appreciated.

 

Thank you, Jacqui

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MYOB Moderator Jake_N
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MYOB Moderator
Australia
MYOB Moderator

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Accepted Solution Solved

Re: Bank Feeds

Hi @Jacq256,

 

Please send me a private message with the following details:

  • Serial Number
  • Email address used to login to AccountRight

To send a private message hover over my user image and select the Send Message button.

Cheers,
Jake

MYOB Community Developer

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Moderator Jake_N
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Re: Bank Feeds

Hi @Jacq256,

 

Thank you for your private message with your details. I was able to locate your account and found out that your account doens't have an active subscription to be able to access the live services (this includes bankfeeds).

 

You can find more information about this on the About bank feeds page.

 

I hope this information helps.

 

Cheers,
Jake

MYOB Community Developer

Online Help| Forum Search| my.MYOB| Download Page

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Jacq256
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New Zealand

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Re: Bank Feeds

Thank you JakeN.  That makes sense now. I appreciate your help.  

 

Jacqui

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