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Experienced Cover User SandyWW
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SandyWW
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Bank Feeds

Good Morning

 

We were advised Bank Feeds were fixed yesterday 5th August - We still are not getting Feeds through from the Heritage Bank

7 REPLIES 7
MYOB Moderator Gayathri
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Gayathri
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Re: Bank Feeds

Hi @SandyWW,

 

Thank you for the post!

 

I am sorry for the inconvenience. As the issue was resolved yesterday, there might be delays in sending the information from the server as it is trying to process after the outage. Recommend checking end of the day.

 

Thank you.

 

 

 

Cheers,
Gayathri

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Experienced Cover User SandyWW
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Australia
SandyWW
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Re: Bank Feeds

Still no bank feeds from the Heritage

MYOB Moderator Steven_M
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Re: Bank Feeds

Hi @SandyWW 

 

Just checking with the team, we have yet to receive the latest transaction file from Heritage Bank. As a result, we are have not been able to provide the latest bank feed transactions to those clients with those feeds. We have requested the latest file and are working with the Bank to ensure that we do have the latest information available to deliver those feeds to clients. However, as it stands we do need that information from the Bank to proceed.

 

Note: This is unrelated to the Unable to Connect messages we did receive recently with bank feeds

Kind regards,
Steven

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Experienced Cover User SandyWW
39 Posts
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Australia
SandyWW
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Re: Bank Feeds - Heritage Bank

Good Morning

 

I sitll have no bank fees for Heritage Bank

 

Can you advise how long before hand - should I prepare myself to do manual entries

MYOB Moderator Steven_M
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Re: Bank Feeds - Heritage Bank

Hi @SandyWW 

 

Based on the information I have on Heritage bank, we have not been able to read the information that has been sent to us by the bank and thus we are still working with that bank to provide the necessary transactions. At this stage, we don't have an estimated timeframe for when those feeds will be available to those clients.

Kind regards,
Steven

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Experienced Cover User SandyWW
39 Posts
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Australia
SandyWW
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Re: Bank Feeds - Heritage Bank

Steven

 

Thanks for the response - this is quite frustrating that we cannot get this resolved

 

Thankfully this is not our main bank and does not have alot of entries.

 

MYOB Moderator Steven_M
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Accepted Solution Solved Solution

Re: Bank Feeds - Heritage Bank

Hi @SandyWW 

 

As MYOB Bank Feeds come directly from the Bank we are reliant on the information coming through and be in working order before we can process those through to clients. In some cases, like this, there is a hiccup in the system, either with the processing of data at our end or the Banks, which ultimately ends up with the end-user affected and impacted. However, as mentioned we are working with the Bank to ensure that we do have those feeds available as soon as possible.

Kind regards,
Steven

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