Bank Feeds

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
SandyWW
Experienced Cover User
54 Posts
Experienced Cover User
Australia
Experienced Cover User

54Posts

12Kudos

0Solutions

Solved: Go to Solution

Bank Feeds

Good Morning

 

We were advised Bank Feeds were fixed yesterday 5th August - We still are not getting Feeds through from the Heritage Bank

9 REPLIES 9
Gayathri
1,144 Posts
Former Staff
Former Staff

1,144Posts

0Kudos

122Solutions

Re: Bank Feeds

Hi @SandyWW,

 

Thank you for the post!

 

I am sorry for the inconvenience. As the issue was resolved yesterday, there might be delays in sending the information from the server as it is trying to process after the outage. Recommend checking end of the day.

 

Thank you.

 

 

 

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

SandyWW
Experienced Cover User
54 Posts
Experienced Cover User
Australia
Experienced Cover User

54Posts

12Kudos

0Solutions

Re: Bank Feeds

Still no bank feeds from the Heritage

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Bank Feeds

Hi @SandyWW 

 

Just checking with the team, we have yet to receive the latest transaction file from Heritage Bank. As a result, we are have not been able to provide the latest bank feed transactions to those clients with those feeds. We have requested the latest file and are working with the Bank to ensure that we do have the latest information available to deliver those feeds to clients. However, as it stands we do need that information from the Bank to proceed.

 

Note: This is unrelated to the Unable to Connect messages we did receive recently with bank feeds

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

SandyWW
Experienced Cover User
54 Posts
Experienced Cover User
Australia
Experienced Cover User

54Posts

12Kudos

0Solutions

Re: Bank Feeds - Heritage Bank

Good Morning

 

I sitll have no bank fees for Heritage Bank

 

Can you advise how long before hand - should I prepare myself to do manual entries

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Bank Feeds - Heritage Bank

Hi @SandyWW 

 

Based on the information I have on Heritage bank, we have not been able to read the information that has been sent to us by the bank and thus we are still working with that bank to provide the necessary transactions. At this stage, we don't have an estimated timeframe for when those feeds will be available to those clients.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

SandyWW
Experienced Cover User
54 Posts
Experienced Cover User
Australia
Experienced Cover User

54Posts

12Kudos

0Solutions

Re: Bank Feeds - Heritage Bank

Steven

 

Thanks for the response - this is quite frustrating that we cannot get this resolved

 

Thankfully this is not our main bank and does not have alot of entries.

 

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Accepted Solution Solved

Re: Bank Feeds - Heritage Bank

Hi @SandyWW 

 

As MYOB Bank Feeds come directly from the Bank we are reliant on the information coming through and be in working order before we can process those through to clients. In some cases, like this, there is a hiccup in the system, either with the processing of data at our end or the Banks, which ultimately ends up with the end-user affected and impacted. However, as mentioned we are working with the Bank to ensure that we do have those feeds available as soon as possible.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

saraparker
1 Post
User

1Posts

0Kudos

0Solutions

Re: Bank Feeds

Not getting feed, and also the respose is late when we make a request from the services.

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Bank Feeds

Hi @saraparker 

 

I wasn't able to find your account in our systems and thus was not able to fully investigate your bank feeds. If you are still finding that the feeds are not coming through then do feel free to send me a private message including your product serial number and the Last four digits of the bank/credit card numbers of the feed so I can investigate those feeds further for you.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post