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I was able to get the bank feeds 6.18am (WST) this morning with any issues for our various accounts.
Don't get any errors if I try again.
I haven't heard any other reports of users experiencing this so I'm going to assume this is a fringe case as I've been told there's no slow processing on the server either.
If you're on a workstation and not connected to a Domain, I'd start by clearing the DNS settings on your computer and modem to be sure that it's being able to resolve our server correctly.
This is done in 2 parts:
Part 1: Clear it on the computer:
Part 2: Clear it on the modem:
This is as you would think, turn it off for 30 seconds and then turn it back on.
If this doesn't work, could you post your AccountRight Diagnostic Log? As this might contain more useful information on why you're not able to connect.
To find the Diagnostic Log:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.4)
7. Open the Diagnostics Folder.
8. Copy the Huxley.Application_xxxx.log file to your Desktop to get to it easier.
You can use the Choose file button on the Reply page to add files to your post as attachments.
did @Hayden_B's suggestion solve it for that day (I know there's new issues that are unrelated today)
@sholt73 not it didn't after spending 90+ minutes on the photo to get through tot the bank feeds team they advised they had issues and prcoessing the data.
In all cases of the bank feed issues I have faced it has either my MYOB or like today in mycase its as the NABs issue. When its MYOB's issue it generally appears to be resource related.
looks like I forgot to check the dates of this thread, for some reason I thought it was 09/01 but looks related to this:
guess we'll hear when it's back up and running.
January - last edited January
No Bank Feed data again this morning. Checked at 6.10am WST
We were late to receive the feed information from the bank. This does mean that there will be delay in providing those feeds to yourself (and other NAB clients), however, you should receive them as soon as possible once the data has been processed by the system - although, I can't advise on an ETA on that.