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Bank feeds down?

Experienced Cover User stroltz
49 Posts
Experienced Cover User
Australia
stroltz
Experienced Cover User

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Bank feeds down?

Are bank feeds down? (again?)

 

I keep getting 'unable to connect'

7 REPLIES 7
Trusted Cover User AndrewStephen
289 Posts
Trusted Cover User
Australia
AndrewStephen
Trusted Cover User

289Posts

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Re: Bank feeds down?

Hi @stroltz

 

I was able to get the bank feeds 6.18am (WST) this morning with any issues for our various accounts.

Don't get any errors if I try again.

Andrew

MYOB Moderator Hayden_B
5,368 Posts
MYOB Moderator
Australia
Hayden_B
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Re: Bank feeds down?

Hi @stroltz

 

I haven't heard any other reports of users experiencing this so I'm going to assume this is a fringe case as I've been told there's no slow processing on the server either.

 

If you're on a workstation and not connected to a Domain, I'd start by clearing the DNS settings on your computer and modem to be sure that it's being able to resolve our server correctly.

 

This is done in 2 parts:

 

Part 1: Clear it on the computer:

  1. Hold down the Windows key and R on the keyboard
  2. On the run prompt, type in: cmd
  3. When the Command Prompt comes up, type in: ipconfig/flushdns
  4. When it has cleared the DNS Resolver Cache close the Window

 

Part 2: Clear it on the modem:

 

This is as you would think, turn it off for 30 seconds and then turn it back on.

 

 

If this doesn't work, could you post your AccountRight Diagnostic Log? As this might contain more useful information on why you're not able to connect.

 

To find the Diagnostic Log:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
temp.png
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.4)
7. Open the Diagnostics Folder.
8. Copy the Huxley.Application_xxxx.log file to your Desktop to get to it easier.
 
You can use the Choose file button on the Reply page to add files to your post as attachments.


Cheers,

Hayden

MYOB Community Support

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Valued User sholt73
455 Posts
Valued User
Australia
sholt73
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Re: Bank feeds down?

did @Hayden_B's suggestion solve it for that day (I know there's new issues that are unrelated today)

Trusted Cover User AndrewStephen
289 Posts
Trusted Cover User
Australia
AndrewStephen
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8Solutions

Re: Bank feeds down?

@sholt73 not it didn't after spending 90+ minutes on the photo to get through tot the bank feeds team they advised they had issues and prcoessing the data.

 

In all cases of the bank feed issues I have faced it has either my MYOB or like today in mycase its as the NABs issue.  When its MYOB's issue it generally appears to be resource related.

 

 

Valued User sholt73
455 Posts
Valued User
Australia
sholt73
Valued User

455Posts

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Re: Bank feeds down?

looks like I forgot to check the dates of this thread, for some reason I thought it was 09/01 but looks related to this:

https://community.myob.com/t5/AccountRight-Getting-started/AccountRight-Bank-Feed-Delays-NAB-amp-CBA...

 

guess we'll hear when it's back up and running.

Trusted Cover User AndrewStephen
289 Posts
Trusted Cover User
Australia
AndrewStephen
Trusted Cover User

289Posts

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8Solutions

Re: Bank feeds down?

No Bank Feed data again this morning. Checked at 6.10am WST

MYOB Moderator Steven_M
28,118 Posts
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New Zealand
Steven_M
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Re: Bank feeds down?

Hi @AndrewStephen


We were late to receive the feed information from the bank. This does mean that there will be delay in providing those feeds to yourself (and other NAB clients), however, you should receive them as soon as possible once the data has been processed by the system - although, I can't advise on an ETA on that.

Kind regards,
Steven

MYOB Community Support

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