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Can't invite new users 25/10/21 @ 9PM WST

AndrewStephen
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Can't invite new users 25/10/21 @ 9PM WST

Why can't invite new users this evening (25/10/21 @ 9PM WST)

Email address works as I can send an email from Gmail and Outlook to that new user's email address.


More issues and more wasted time with another task that I can't complete today.

3 REPLIES 3
AndrewStephen
Valued Cover User
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Valued Cover User
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Re: Can't invite new users 25/10/21 @ 9PM WST

How long does a user need to wait for the invite email to be received?
Should take minutes, a worst-case scenario. Tried again this morning an hour ago and still not invite email.

Steven_M
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Re: Can't invite new users 25/10/21 @ 9PM WST

Hi @AndrewStephen 

 

Looking at your account and user invites, I was unable to locate any invitations that we initially actioned around the time of your post - normally if an invite was actioned at the user's end we would see a pending invitation.

 

In saying that, I can see that there was a user invited to the file the day after your post, to which the user has accepted and should have the necessary access.

Kind regards,
Steven

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AndrewStephen
Valued Cover User
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Valued Cover User
Australia
Valued Cover User

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567Kudos

16Solutions

Re: Can't invite new users 25/10/21 @ 9PM WST

Hi @Steven_M 

Not sure how you can see what happened unless you check the log files back from Tuesday.

The user was created Monday night and an invite was sent. Nothing received.   Resend Invite clicked a number of times over the next couple of hours, nothing was received.
I tried again Tuesday morning when I got to work (about 6.30am) same issue.
Tried again later that morning at the invite came through within minutes.


Spoke to support and they said there was an issue with invites being delayed.

None of the previous reinvites requests came through, just the last one.

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